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Personalised customer experience enhances in-store value
Being able to effectively utilise the data at the disposal of South African retailers – using sophisticated technology – will be fundamental to remaining competitive with personalised in-store customer experiences. Retailers are under increasing pressure to connect in a more…
7 tips for providing exceptional shopper support in-store
Customer service is one of the biggest drivers of sales and loyalty in retail, yet plenty of merchants continue to underestimate just how powerful it can be. Head to the mall and you’ll see that many companies still fall short…
Software-defined networks will enable the store of the future—and keep costs low
The store of the future will use seamlessly integrated technology to create a wonderful retail experience for all its customers, says Metacom CEO Réan van Niekerk — and lower costs at the same time. “What makes a retail experience great…
South Africa: Woolworths launches in-app shopping
Woolworths has launched in-app shopping in a bid to create a completely integrated customer experience via the app. The Woolworths app is a fully integrated retail app where customers can get daily inspiration for Food and Fashion, view their WRewards…
Retailers, are you using your tech correctly?
The digital shift in retail does not refer only to the notion that customers will one day forgo physical stores and shop exclusively online. Rather in the digital age, it interrogates how brick-and-mortar retailers are incorporating technology into their daily…
Amazon unveils a range of new Alexa devices
On Thursday, 20 September, Amazon held a launch event at it’s Seattle headquarters where it unveiled a range of new products. Amazon introduced a dozen new Echo speakers and related gadgets in a bid to stay ahead of rivals Apple…
3 tips on how to grow your start-up
You might think it’s hard to become a global business, but companies from all over the world are managing to make it internationally, and here are a few ways it can be done. 1. It takes the same effort to…
The need for apparel manufacturers in Kenya and South Africa to become super vendors
After marking its presence in 15 countries, ThreadSol is all set to explore the African apparel industry to transform manufacturers to super vendors. This move comes at a time where the president of Kenya has decided to dedicate his energy in…
East African law firm predicts key growth for African countries
The burgeoning gaming industry in Africa has been thrown into stark relief during 2018 with countries across the continent driving key measures to capitalise on emerging sectors and authorities keen to discuss the direct and indirect investment opportunities ahead. Amne…
Customers to benefit from disruption in retail banking, says FNB
Customers will be the main beneficiaries of disruption and increased competition in Retail banking due to a potential improvement in value and customer service. This is according to Raj Makanjee, CEO of FNB Retail who is reflecting on the increasingly…
Workforce experiences to match customer experiences: the next frontier for telco success
Since GSM was first demonstrated in Cape Town in 1993 and the first GSM networks launched the next year, the telco industry has fundamentally transformed every country on the African continent. As some of the largest employers, most admired –…
The “end” of the shopkeeper and other retail trends
Self-service retail is swooping across the globe; from online shopping to self-checkout, there’s a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX. It’s a fascinating period of transformation that encourages…
The app economy is here and it’s making retail better
There has been a huge disruption coming in retail over the past few years in the form of mobile technology; and it’s only just getting started. This isn’t solely about using mobile to engage consumers. Cloud-based technologies are breaking down…
Revitalizing the in-store experience
It’s no secret that online shopping is taking off in South Africa. In fact, studies show that the local eCommerce market is expected to reach almost twenty-five million online shoppers by 2021 – a considerable number given our Internet penetration is at around…
PayPal: South Africans will spend over $2.9 billion online this year
South Africans will spend over R45 billion ($2.9 billion) online this year, with over 60% making a purchase from an overseas retailer PayPal and Ipsos today released their fourth annual cross-border eCommerce report. Interviews were conducted earlier this year. Understanding…
redPanda Software urges retailers to prepare early for Black Friday
redPanda Software, an enterprise retail software development company, is urging retailers to prepare earlier for Black Friday, to scale their systems, leverage big data analytics and tools and capitalise on an exceptional customer experience. “Many local retailers under-estimated…
