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Should we be redesigning our customer experiences?

Should we be redesigning our customer experiences?

June 22, 2018 • OpinionComments (0)

As customer expectations increase, businesses are repositioning their services to be more integrative – leading to better customer experiences, benefiting both customers and the business’ bottom-line. A key part of improving the customer experience is looking at the customer journey, giving businesses a thorough understanding of how customers...

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21 June is Selfie Day - Five things you didn’t know about the selfie

21 June is Selfie Day – Five things you didn’t know about the selfie

June 21, 2018 • Online & Social, OpinionComments (0)

The selfie. Love it or hate it, it is undeniable that it has become a central element of global culture, transcending boundaries of geography, religion, and status. Nothing embodies the influence of technology on our lives more than the phenomenon of the...

The technology driving big advantages for SMMEs

The technology driving big advantages for SMMEs

June 20, 2018 • Opinion, StartupsComments (0)

Deciding to take the plunge into the world of entrepreneurship is a scary prospect, but also one that holds incredible promise – if founders play their cards right. Despite shaky economies around the world, the current digital era is a great time to launch...

How to use artificial intelligence in healthcare while protecting privacy

How to use artificial intelligence in healthcare while protecting privacy

June 20, 2018 • Healthcare, OpinionComments (0)

Technological advancements in health IT have created tremendous possibility for improved efficiency and better interoperability, empowering patients to play a more dynamic role in their healthcare. Increased access to data that can predict health outcomes,...

By Riaan Bekker, Force Solutions Manager, thryve

The link between compliance and risk

June 20, 2018 • Finance, OpinionComments (0)

Compliance is a growing challenge. 48 percent of companies saw their regulatory teams grow in 2017 and 75 percent foresee the need to focus more on managing regulatory risk, according to a Thomson Reuters poll. Financial institutions are spending upwards of...

Tapping into neurodiversity for new cyber security skills

Tapping into neurodiversity for new cyber security skills

June 19, 2018 • Opinion, SecurityComments (0)

Organisations and governments, alike, have every reason to be concerned about the rising threat levels they face today; rarely a week goes by without security hitting the headlines around the world. But, are hiring processes benching the very technical skills...

Building a Case for Predictive Maintenance for Mining

Building a case for predictive maintenance for mining

June 19, 2018 • Mining & Energy, Opinion, Southern AfricaComments (0)

The South African mining industry performed poorly over the past ten years, shrinking to become even smaller today than it was in 1994. However, if major constraints impeding accelerated growth and development are lifted, estimates show that the mining sector...

Assessing the human equation in the cybercrime epidemic

Assessing the human equation in the cybercrime epidemic

June 19, 2018 • Opinion, Security, Top StoriesComments (0)

Cybercrime is rampant in South Africa. In a 2017 report, Gartner predicted that cybercrime might become the greatest threat to every person, place, and thing in the world within the next five years. The recent data breach at Liberty is testament to this. Last...

What investors are looking for in Africa's fintech sector

What investors are looking for in Africa’s fintech sector

June 18, 2018 • East Africa, Finance, North Africa, Opinion, Southern Africa, West AfricaComments (0)

Africa has long been considered a global leader in fintech innovation and adoption. The continent’s low penetration rates for traditional banking services coupled with high penetration of mobile phones makes it a rich breeding ground for fintech...

IoT: Driving innovation in supply chain and logistics

IoT: Driving innovation in supply chain and logistics

June 18, 2018 • Internet of Things, OpinionComments (0)

It has become widely respected that when technology is used to aid innovation, it can deliver significant value to the business bottom line. Not only do the latest disruptive technologies often aid in reducing operational costs to businesses, but they can...

Ethiopia, Tanzania and Kenya among the top scoring economies; Uganda records strongly improved risk-reward score

Postal operators can help drive down remittance costs in parts of Africa

June 16, 2018 • East Africa, Opinion, Southern Africa, West AfricaComments (0)

Money received from loved ones working abroad can transform a family’s living standards. From Albania to Australia and from Bahrain to Bangladesh, the essential bridges built between countries due to remittances support migrant families and keep children in...

Transforming the customer assistance landscape

Transforming the customer assistance landscape

June 15, 2018 • General, OpinionComments (0)

According to Accenture’s digital consumer survey 2018, a third of people online in China, India, the U.S., Brazil and Mexico plan to buy a stand-alone voice assistant by the end of the year. The prevalence of such devices in homes is becoming so...

Bridging the New Digital Gap - Women and ICT in South Africa

Bridging the New Digital Gap – Women and ICT in South Africa

June 15, 2018 • Opinion, Southern AfricaComments (0)

Through personal experiences, I realised that the youth require the skills of computer literacy to thrive as a citizen of a digital era. However, there is a generation in South Africa who have not had the privilege of access to technology, don’t know how...

The benefits of cloud-based training apps can no longer be ignored

The benefits of cloud-based training apps can no longer be ignored

June 14, 2018 • East Africa, Opinion, Southern Africa, West AfricaComments (0)

Despite the fact that Africa’s e-learning market doubled from 2011 to 2016, reaching $513 million, the continent’s three biggest economies, South Africa, Nigeria, and Kenya, are not yet moving their training applications to the cloud en masse. This...

Professor Alwyn Louw; President and Academic President; Monash South Africa

We can’t predict the future, but we can help prepare those who will work in it

June 13, 2018 • Opinion, Top StoriesComments (0)

For most people, the year 2028 seems like the very distant future. But when you consider that 18 years have already passed since the prospect of a new millennium had the world in a panic over what would happen to their computers and data, the next 10 years is...

By Renko Bergh, Director Forte Consulting.

New technologies are undoubtedly challenging business leaders

June 13, 2018 • OpinionComments (0)

New technologies are undoubtedly challenging business leaders, and the investment in smarter technologies are likely to become industry benchmarks, not differentiators. Forte Supply Chain Consulting serves as a bridge consultancy between industry expectations...