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The global pandemic has ushered in a new paradigm for the Retail Banking sector, one which demands quicker transformation to a customer-centric service that is digitised, personal and convenient. A recent Financial Industries panel discussion held by Kearney, a global consultancy, shed light on how the power of data, Application...
Networks Unlimited has recently appointed a new Risk and Compliance Officer, Siphokazi Mato, to ensure that the company functions in a legal and ethical manner while meeting its business goals. Compliance is a crucially important aspect of a business, referring to the practice and processes of how a company adheres...
SEACOM, a leading pan-African ICT service provider, is expanding to bring its software-defined wide-area networking (SD-WAN) services to Kenyan businesses, offering reduced connectivity costs, increased security, agility, and local support to customers. SEACOM’s experience with ICT infrastructure in Africa is extensive; the company launched Africa’s first broadband submarine cable system...
Digital transformation is a business imperative, yet many industries have struggled to put this into practical effect. Thanks to COVID-19, lockdown and forced work from home (WFH) restrictions, remote employees and clients’ expectations needed to be met in an unrestrained, highly competitive environment. Successful industries who invested in Artificial Intelligence...
Counter to the tired comedy tropes about customers wishing they could “just speak to an actual human being”, most people would actually rather solve queries and problems themselves. In fact, research shows that more than two-thirds of customers prefer self-service over talking to a customer representative. That is, of course,...
If you were wondering why Artificial Intelligence (AI) has become a popular topic among digital transformation strategies across the industry spectrum, then you may be missing the boat on the tech world’s latest reason to make your business more profitable and more responsive to your customer base. Vaughn Naidoo, Chief...
As the global workforce largely shifted to work-from-home in response to the COVID-19 pandemic, reliance on online services soared. Many businesses were able to successfully pivot to this new normal as remote connectivity allowed access to vital systems and data. But as is often the case, no good deed goes...
Ransomware and other malware are a constant threat, and data backup is critical to safeguard a business’ most important asset. However, cybercriminals are increasingly targeting and encrypting backup data copies as well, a strategy that leaves organisations unable to recover unless they pay the ransom. Keeping an immutable copy of...
Service providers are investing in 5G as it will deliver speeds approaching 10 gigabits per second. That is 600 times faster than standard 4G speeds, and more than 10 times faster than some residential fibre offerings. This is according to ProLabs, a global leader in optical networking infrastructure. The company...
Whilst companies used to build one to three-year transformation plans, today technological advancements and customer expectations are changing much faster. Everything companies do have to be driven by flexibility, agility and customer-centricity. Connecting with and serving customers, building the right data architecture, and embedding an open data culture throughout...
IFS has announced the appointment of Hanna Jacobsson to its board as a non-executive director. The appointment is effective immediately and brings the current number of non-executive directors at IFS to six. As a finance executive and one of the most respected Actuaries in the Nordics, Jacobsson will lead the...
Installing updates is considered a routine boring task, according to a study commissioned by Kaspersky. The research revealed that four-in-ten (47%) of South Africans admit that the time spent waiting for updates to take place can be used productively and they are making this a reality in their day-to-day...
Netscout today announced findings from its bi-annual Threat Intelligence Report, punctuated by a record-setting 10,089,687 Distributed Denial of Service (DDoS) attacks observed during 2020. Cybercriminals exploited vulnerabilities exposed by massive internet usage shifts since many users were no longer protected by enterprise-grade security. Attackers paid particular attention to vital pandemic...
SentinelOne’s endpoint security solutions came out on top among endpoint vendors in the latest ATT&CK Evaluation performed by MITRE Engenuity. Having recently released its results from the 2020 evaluation, SentinelOne was proud to report that it was the only vendor to achieve complete visibility, with zero missed detections, across...
Migrating to the cloud can seem like a daunting task for businesses that are still at the start of their digital transformation journeys, but the costs of delaying this decision can be far greater than the initial challenges of cloud adoption. In a survey by World Wide Worx, 31%...
68% of people in South Africa dealt with fraudsters who were trying to steal money, bank card details, Internet banking credentials in 2020, according to Kaspersky research. The report goes on to reveal that 58% of people consider that scammers had targeted them or their loved ones more frequently during...

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