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The top 5 customer experience trends for 2019

2018 has indeed been a tough year for South African businesses. Many organisations have faced closing their doors or reinventing themselves in order to remain in business. Now more than ever, companies need to differentiate themselves, and the most viable…

Three ways 3D printing is shaking up retail

With the advent and rapid evolution of 3D printing technology, the nature of retail is changing dramatically. By decentralizing manufacturing and bringing it physically closer to the consumers it serves, 3D printing enables the on-demand production of customized goods, effectively…

South African smaller merchants are cashing in online

South African online retailers to launch new annual event

Despite the lackluster macro-economic indicators, South African tenacity showed itself once again as retailers – especially smaller stores – cashed in on the online space over the Black Friday and Cyber Monday weekend says Payment Service Provider, DPO PayGate. The…

Retailers have no choice but to chase customer experience

redPanda Software Skills Development Programme endorsed by the Premier

Traditional brick-and-mortar retailers have no chance of surviving the onslaught from e-commerce unless they invest in their customer experience, says redPanda Software Group CEO Gareth Hawkey. If traditional retailers take on e-commerce providers at their own game by gathering insights…