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Fast food restaurants, also known as Quick-Service Restaurants (QSRs), have been at the forefront of adopting new digital technologies to interact with their customers, improve their service offering and leverage the customer’s dining experience. New technologies are enabling customers to…

As the year comes to an end, it is clear that the role and function of brick and mortar stores have fundamentally changed. Increasingly, physical stores have to become a seamless extension of an overall customer experience that blends the…

The 2nd annual Digital Retail Forum is set to take place on the 29th of January 2020, at Emperors Palace in Johannesburg. The forum is hosted by IT News Africa, under the theme; Digital Disruption in Retail: Apocalypse or Revolution.…

Retail giant, Makro announced on Wednesday, 4 December 2019, that shoppers at its 22 South African outlets and online store can now experience instant customer care and service by connecting with them directly via WhatsApp. Some of the features available…

Earlier this week, Jumia announced that it’s suspending all e-commerce operations in Tanzania – this comes just two weeks after Africa’s ‘Amazon’ revealed its exit from Cameroon – making it the second African market to lose the site in less…

It’s around the corner and South African consumers are frantically making their wishlists: another Black Friday, when – for once – the rule that says, ‘If it looks too good to be true, it probably is too good to be…

On Monday, 16 September 2019, Ethiopian Airlines announced that it plans to expand its payment method offerings by partnering with digital commerce and payment solutions platform; CellPoint Digital to introduce WeChat Pay and KNET. In 2018, the Airline first integrated…

Garmin Southern Africa (Garmin SA) announced that consumers’ personal and payment information had been stolen. The data, taken from shop.garmin.co.za, is linked to consumers who had placed orders on the Garmin shopping portal. “We recently discovered the theft of customer…

Attention all shoppers, attention all shoppers! Please find the latest specials on our landing page, note that our ‘express’ checkout has no maximum item limit and our friendly search bar will be happy to help you locate anything you can…

All South African’s living in and around the South African township, Diepkloof, Pamdozi Group announced on Monday, 2 September that it has just launched the country’s first smart store. The Pamdozi smart store in Soweto is said to be the…

On Monday, 2 September 2019, HomeChoice, a Retail and Financial Service products provider, announced a new eCommerce website in partnership with Oracle. The website will be hosted on Oracle Cloud Commerce (OOC), a new platform developed by Oracle and built…

Cars45, a Nigerian automotive trading platform, recently announced the launch of a new product, the Premium Inspection Service. Cars45 has committed to exploring new platforms for end-users. The Premium Inspection Service is aimed at users who are not able to…

On 12 August 2019, Meesho, an Indian online marketplace, announced the closing of a $125 million fundraiser led by Naspers, multi-national media and internet group headquartered in South Africa. The fundraiser was aided by Facebook and existing investors such as…

Global payments technology company, FSS has banked four awards at the 7th edition of the Payments and Cards Summit, held in Mumbai. Most notably, the company received ‘Best B2B Payment Solutions Provider’ for the second year in a row. Commenting…

On Thursday, 1 August 2019, Tiso Blackstar and Gumtree South Africa – two online publishers based in South Africa – announced a partnership that plans to expose online audiences to Gumtree’s classified advertising while generating additional revenue for Tiso Blackstar. …

Wirecard, a digital financial technology company, has announced that it is now handling payments for online and travel agency bookings for Royal Air Maroc, Morocco’s national airline. According to Wirecard, Royal Air Maroc is set to join the Oneworld alliance…