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Retailers turning to digital, smarter stores to woo customers
As the holiday shopping rush gets into full swing, South African retailers are increasingly looking to technology that they can use to improve their operations, better understand and engage with their customers – using both off- and online channels –…
Mobile payments are becoming much more regular in South Africa
Mobile payments are becoming much more regular in South Africa, with large retailers, hair salons, coffee shops, flea markets and even some informal retailers like hawkers allowing their customers to pay for goods and services from mobile wallets & banking…
Retailers warned to keep e-commerce platforms up-to-date this festive season
A study conducted by Kaspersky Lab has revealed that over 77 percent of companies globally have suffered from some kind of attack during the last 12 months. The Kaspersky Lab IT Security Economics Report shows that over the past year…
Nigeria: WaraCake launches e-commerce gifting platform
Nigerian cake delivery startup WaraCake has expanded its offering with the launch of a new online gifting platform, WaraGifts. WaraCake, which launched in 2015, is an online marketplace for independent bakers and confectionary makers, which enables customers to purchase their cakes and…
Millennial customers are here! Are you ready?
It’s because of circumstance. Millennial customers are more fastidious when it comes to customer service than previous generations – and at the same time they are also fiercely loyal. They have grown up with a plethora of tools and a…
How IoT can transform customer experience this festive season
There is no denying that customers are getting smarter about their shopping choices and their expectations of the retail experience are accelerating quickly. With the online retail business booming, high streets are taking the hit, and it is going to…
Artificial intelligence may be the white knight that will rescue retail sector
South Africa’s data analytics companies have advised that the retail community should adopt artificial intelligence (AI) as a business tool or perish. Dewald Lindeque, business development director at Moyo Business Advisory, a Centurion-based specialist business consultancy and big-data analytics house,…
AR helps retailers re-imagine the entire shopping journey
Despite the speculation about the rise of the machine and the threat to jobs at best, and to humankind at worst, technology will not spell the end for bricks and mortar retail stores any time soon. However, the way customers…
How online stores can take steps to stop the Grinch from stealing Christmas
The Christmas rush has started. The postal service warned South African residents that if they want their Christmas parcels sent abroad to arrive on time, they must have been sent by October – so they may already be too late.…
PayU South Africa sees huge traffic spike from Black Friday
On Black Friday, 24 November 2017, many of the South African eCommerce companies experienced massive spike in traffic on their various websites. Matching this spike, payment services provider, PayU, facilitated an increase of around 8.5 times the transaction volumes from…
When the retail chain is forged
For online consumers, ‘tis the season to be jolly. For businesses, it’s a time where the retail chain may be forged in life. For hackers, it’s a poor excuse for picking a man’s pocket. To avoid data becoming dead as…
What could a South African version of Black Friday look like?
Black Friday has come and gone, with popular consumer products ranging from food items, electronic devices and to furniture items flying off the shelves at bargain prices. The retail phenomenon traces its growing popularity to the United States merchants of…
Broadening financial inclusion through informal sector innovation
In developing markets around the world, it is the informal economies that serve as the quietly humming engines of growth. By way of example, the informal economy accounts for over 70% of total employment in sub-Saharan Africa – an economy…
Takealot rakes in R87 million on Black Friday
As Black Friday kicked off at Midnight on the 24th of November 2017, Takealot simultaneously kicked off their annual Blue Dot Sale, which ends on the 28th of November. The day started off badly for the e-commerce giants as its…
It’s time to change how you think about retail
When you try on clothing, you do so in the change room; if a dress you bought doesn’t fit or you change your mind, you exchange it and, with any luck, after money has changed hands, you’ll get some change…
Black Friday, Cyber Monday 2017 reflect growing digital evolution
With digital transformation initiatives permeating everything business does, the Black Friday and Cyber Monday period this year is expected to illustrate just how far online retailers have come in embracing Availability. Veeam Software examines what needs to be done for…
