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Digital Transformation

The pandemic, which by now is widely known to have accelerated digital transformation across sectors, has vividly demonstrated to organisations the importance of being always-on and that their data is a digital business asset. Nathan Steiner, Senior Director, Systems Engineering, Veeam Software, wrote recently that the availability and access...
Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced that African broadcasting and pay television company, MultiChoice Group (MultiChoice), uses Freshservice® and Freshdesk® to create faster...
The impact of the global pandemic on businesses revealed inefficiencies in outdated processes and highlighted the benefits of digital transformation. “There are still many organisations using paper-based document processes that are slow, cumbersome and difficult to manage,” says Jeremy Matthews CEO of Dax Data, Adobe’s Distributor in Africa. “In addition,...
Paratus Zambia’s brand-new data center (DC) opened in Lusaka, Zambia last month and opened the doors to new opportunities, particularly for its new technology tenants. The latest customer to sign up is the IT solutions expert, Corporate IT Solutions Zambia, which took advantage of the Paratus early bird special, taking...
Microsoft, the worldwide tech giant is establishing the Africa Transformation Office as part of doubling down on its investment in the continent, as well as an effort to continue enabling digital transformation "powered by Africans for Africa." The company has also announced that the Africa Transformation Office (ATO) will be...
The healthcare industry has been forever changed by digital transformation. Innovation in the medical space has led to advances in new treatments as well as cost savings that do not negatively impact the quality of care. The added benefit: faster, better networks have allowed for the growth of telemedicine,...
An innovative local software development partnership between 4Sight Holdings and Bidvest Advisory Services has created 4MIA powered by ALICE TM, a first-of-its-kind AI-powered automated digital transformation advisor. Developed on the ALICE TM platform, the intelligent predictive solution Monitors, Investigates and Advises (MIA) business and technology executives on critical aspects related...
The use of digital recruitment tools by businesses is paramount in closing the skills gap and tackling the country’s ever-increasing unemployment rate. As the use of these tools expands across industries and sectors, the traditional CV will fast become unnecessary for local job seekers. Xpatweb’s Annual Critical Skills 2020/2021 survey found...
The transport sector’s only option to keep up is through digitalisation, Gautrain Management Agency (GMA) COO Tshepo Kgobe told delegates attending the Huawei Connect 2021 Transportation Summit held in the midst of Transport Month in South Africa. This is as rapid population growth and increased urbanisation will continue to have...
South Africa’s water system is in trouble. In the 2020/21 financial year alone, there were over 55,800 pipe bursts, over a third of reservoirs have supply problems, and years of underfunding of infrastructure replacement and maintenance have drastically reduced the lifespan of around a quarter of the country’s asset base. If...
Over and above leveraging Artificial Intelligence (AI) and cloud services; it has been widely acknowledged that the key building block for true digital transformation is the need for businesses to become data-driven. Of course, this is a uniquely challenging task for almost every business. Dealing with the Data Challenge At the core...
According to the UN Global E-Waste Monitor, global e-waste will reach 74 metric tonnes by 2030, an increase from the 50-million tonnes of e-waste we have to deal with today. Time is officially running out as the UN’s 2030 deadline for Sustainable Development rapidly approaches and in just 9 years...
There is no doubt that the pandemic has accelerated most digitalisation trends, compressing what was expected to take years into months. And this has been applauded by the technology industry and business alike, with, for instance, even the most cloud-skeptical CEO appreciating technology’s ability to ensure business continuity as we...
A new global initiative has been launched by Vodafone Group and ITU, the United Nations specialised agency for information and communication technologies, to address the global digital divide. The initiative aims for an additional 3.4 billion people to have the ability to access and use the internet through a smartphone...
A new report by The Financial Times Focus and Mambu shows banks must redesign their role in society to avoid extinction. More than two thirds (67%) of banks think they will lose market share within two years if they fail to digitally transform, according to a new report from cloud...
Most companies today understand the need for digital transformation, but it can be all too easy to mistake digital transformation for simply adopting and implementing technology. Additionally, legacy back-end systems (and the cost to replace them) can hold companies back from making future-focused decisions, or changes that will improve the...