Chris Scoble, the former managing director of Nashua Office Automation, has been appointed as the managing director of Nashua Mobile. He replaces Mark Taylor, who resigned to join Vodacom.
Scoble has been with Nashua for more than 23 years and has sat on Nashua Mobile’s board since its inception. He played a central role in the merger of NedTel Cellular and Nashua Cellular, which created Nashua Mobile in 2000.
Says Chris Scoble: “I am excited to join Nashua Mobile as its managing director. I have been involved in this company from the very beginning, so this business is very close to my heart. My aim will be to grow the Nashua Mobile business by focusing on the customer service experience and to consolidate the company’s position as one of the country’s leading independent communications services provider.”
Hi, I am trying to get into contact with a Responsible Person at Nashua Mobile, to try and resolve a problem on a Nashua Mobile contract but there is just no customer service. It is a faceless setup, with standard answers and empty promises. Who do I speak to can you put me in contact with Chris Scoble.
Regards
Jacques Wentzel
They are absolutely useless. Looking at the way they structure their e-mail addresses try chriss@nashuamobile.com. If their is another Chris with a surame that begins with “S” they may get the message that there are problems when they recieve a barage of complaint mail.
Please can someone contact me with regards to not only poor service but pure abuse from the Nashua Mobile team.
Many thanks
Nina Cronin
nashua mboile have absolutly bad service. they lead me to agree to pay an extra R4 so they can block mty calls when Iv reached my limit. nobody expained to me that this service does not block your account immedialy…I was sitting comfortably using it thinking that I would be blocked as soon as I reach my limit…to my absolute horror,I have a bill of R5500 now. I think that its fraudulent to lead someone to believe something and not to explain to them exactly what they are getting into!!!!!!!!!!
Dear Mr Selwyn Smith (cc Chris Scoble)
Please cancel my contract since it is clear you have no intentions of answering my specific questions. You told me that you were out of stock, yet you have not told me why that news is relevant to my situation i.e. you have not informed me of what happened to my phone.
Is my phone dead? If so, what caused its early demise? Furthermore, why did Vodacom refuse to assist me with my phone, claiming the phone is not registered with them? Why has no one contacted me to inform me of what is happening with the phone? I have been without the phone for 1/24 (or 4%) of the time of my contract. Subsidising your company by more than 4% is not something I can afford to do. I extended my contract not because of your service, rather because I wanted that phone badly. I was willing to sacrifice on my principles (of never wanting to ever deal with you) because I wanted that phone. Yet, now I find myself in a situation where I had the phone for 5 of the last 9 weeks I am responsible for it.
This comes on the heals of your company failing to assist me on my recent trip to China where I ended up on charges of over R5500 on data alone, when all I did was to check my emails when I did not have access to the hotel provided networks. Protecting your customers against extra-ordinary charges does not seem to work in your environment
You are now in breach of contract and have absolutely no intention of having you as my service provider.
Good Day
This is now the 21st of September and I am still waiting for my Phone and connection to the Vodacom network.
The first time that I set foot in the Nashua Mobile shop was 21st of August 2009. I told them what I wanted, got the paper work, filled it in.. and every thing was done. I asked if they were sure as I was changing my contract from MTN to Vodacom and got the reply: Yes sir, it will take max 2 – 3 days. I went there again the following Monday and asked again, do you have every thing you need from me because I am leaving town. again, yes sir. The next day they called me saying that they need a port change paper or something and asked if they can email it so that I can sign it, and then send it back. I did.. twice to be exact.. I called them that Thursday (27th) to ask when the phone will be there and was assured that it would be there the next Monday (31st). Well this goes on and on. Never got the phone that Monday. Still no Phone… only empty promises. They have told me things like: The Satellites have not registered my number, the phone is being sent by the courier but has not yet delivered, their is no stock on my phone. the list goes on. I am fed up.
i exsperience the same service us SIPHIWE MBAMBO
Hi, I am trying to get into contact with a Responsible Person at Nashua Mobile, to try and resolve a problem on a Nashua Mobile contract but there is just no customer service.
Ji Jacques
You can call Chris on *** *** ****. He seems to be focused on customer service and a hands-on person.
(Don’t tell him I gave you his number)