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World Wide Worx, Mastercard Report Predicts R130 Million Surge in SA’s E-Commerce Sector
South Africa’s online retail sector is entering a new era, with e-commerce turnover expected to exceed R130 billion by the end of 2025 and capture nearly 10% of the country’s total retail market. This is the central finding of the…
Digital Commerce Platform Receives Prestigious Recognition for Outstanding E-Commerce Performance
ZemenGebeya, a digital commerce platform in Ethiopia, has been awarded first-class recognition by the Ministry of Trade and Regional Integration for its exceptional performance in the e-commerce sector. The Ministry of Trade and Regional Integration recognized e-commerce and digital service…
Checkers Pilots South Africa’s First Smart Shopping Trolley
Checkers has introduced South Africa’s first smart shopping trolley, marking a major step forward in creating a frictionless, technology-driven in-store experience. Known as the Xpress Trolley, the innovation allows customers to scan-and-bag items as they shop, track a live total…
Unleashing Africa’s retail transformation
The African retail landscape is under immense pressure. Consumers are more digitally savvy and price-conscious than ever, and expect brands to offer convenience, personalisation, and value. About half of consumers will switch brands if their expectations are unmet, compelling retailers to…
Pick n Pay Mobile Launches New Mobile App with Instant eSIM Activation
Pick n Pay has upgraded and advanced its Pick n Pay Mobile service by introducing a new mobile app that incorporates advanced features such as instant eSIM activation and the ability for consumers to self-RICA in minutes. This launch was…
Binance Expands Crypto Payment Mainstream in Partnership with 2 Payment Platforms
Binance is bringing crypto payments into the South African mainstream through its secure, borderless payments platform, Binance Pay. The Online Retail in South Africa 2023 report has revealed critical insights into the rapidly evolving digital commerce landscape. Online shopping among…
Morrisons Partners with Google Cloud to Launch AI-Product Finder App
Morrisons, one of the UK’s largest supermarkets, is enhancing the shopping experience for its ten million weekly customers with the launch of a new in-app Product Finder. Built with Gemini AI models on Google Cloud’s advanced platforms, including BigQuery and…
NEC XON Expands Managed Services with Fortinet Device Management Across SA
NEC XON has announced the expansion of its managed services portfolio to include comprehensive Fortinet device management. The device management service has already been rolled out at two of South Africa’s largest clothing retail chains. This move aims to help…
Takealot Expands On-Demand Delivery Service in Gauteng
Takealot has expanded its on-demand delivery service, TakealotNOW, to make everyday shopping faster, easier, and more personalized, available via the Mr D app. Launched in July 2023, TakealotNOW began as a pilot project in Cape Town’s northern suburbs, offering a…
Usave Enhances Store Efficiency with Azoteq’s SmartSense Tech in South African Outlets
In response to rising energy prices, Usave, the Shoprite Group’s no-frills discount stores, recently implemented an advanced loss prevention system designed to reduce costs and boost operational efficiency in its supermarkets. The SmartSense™ technology system, in partnership with South African…
Pick n Pay Launches New App
Pick n Pay has launched a new app that consolidates its on-demand delivery service, Smart Shopper loyalty program, and value-added services into a single, next-generation platform, marking a significant digital milestone. The asap! back-end and front-end technology have been entirely…
5 Surprising Things You Can Do With ChatGPT’s New Shopping Feature
OpenAI has officially launched a shopping feature in ChatGPT, opening a world of possibilities for online shoppers looking for convenience, personalization, and smarter recommendations. Built into the ChatGPT interface, the tool leverages AI to streamline how users discover, compare, and…
Omnichannel shopping is the future of retail in South Africa
The retail industry is shifting at an unprecedented pace, driven by evolving consumer expectations and technological advancements. While South Africa’s online retail sales accounted for just 6% of total retail sales in 2023, the figure remains significantly lower than markets…
Bash by TFG: How South Africa’s Largest Fashion Platform is Revolutionizing Retail
“We’ve always believed that South Africa deserves world-class retail experiences,” says Anthony Thunström, TFG’s Group CEO. “The opportunity to build Bash has been about more than just launching a successful platform. It’s about proving that innovation at scale is possible,…
Strategic CX Outsourcing in Retail: Balancing Operational Efficiency and Brand Integrity
The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure and the need for operational efficiency. In this challenging environment, retailers are increasingly turning to strategic outsourcing partnerships to maintain competitive advantage while managing costs.…
SaaS 101: What Retailers Should Know Before Adopting SaaS Solutions
Modern retail is dependent on technology to deliver the type of frictionless experience consumers demand and employees need. Over and above this, seamless integrations are the lifeblood of operational efficacy and efficiency in the race to win and retain market…
