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Amazon South Africa: How Should Local Retailers Adapt?
The debut of Amazon in South Africa marks a pivotal moment in the evolution of e-commerce. According to Warrick Kernes, eCommerce Expert & CEO of The Insaka eCommerce Academy, the fact that the largest eCommerce business in the world has come…
How to Start Selling with Amazon South Africa in 5 Steps
Amazon’s expansion into South Africa marks the beginning of a new era for both local and international businesses, introducing much-needed competition to the local e-commerce landscape. With the launch of Amazon.co.za, the e-commerce giant offers a platform where millions of…
PayJustNow & Merchant Capital: Boosting South Africa Retail
South African Buy Now Pay Later (BNPL) provider PayJustNow has teamed up with trusted alternative lender Merchant Capital to introduce a new cash advance offer, PayJustNow Advance. Craig Newborn, CEO at PayJustNow, explains, “The retail sector is facing challenging times…
Is Amazon SA a Threat or Opportunity for SA Businesses?
Firstly, the fact that the largest eCommerce business in the world has come to SA proves that there is major growth still to come in eCommerce in SA. If that wasn’t the case, they wouldn’t have come here. This sentiment…
Is Next-Gen Customer Service All About AI and Automation?
Customer service is in a state of flux. As budgets and staffing levels increase, so do customer expectations, keeping efficiency critical for delivering higher quality of service. Today’s customers demand fast, consistent, and personalized interactions, yet service teams are spread…
Transforming Agriculture: Big Food Retail Farmers Drone Tech
Embracing the Power of Technology to Drive Agricultural Innovation, Woolworths Unveils Groundbreaking Drone Usage in Farming. As part of the launch of its innovative Farming for the Future campaign, Woolworths has unveiled the groundbreaking use of drones by some of…
ISPA Questions Aggressive Reductions In Fixed Call Termination Rates
South African non-profit company, and recognised Internet industry representative body- ISPA, questions recently announced aggressive reductions in fixed call termination rates. ISPA also advocates for the implementation of the proposed convergence of mobile and fixed call termination rates towards eventual…
Retail Revolution: 4 Trends Redefining the Retail Landscape
Physical retail businesses remain vital in the South African landscape, catering to many customer preferences. However, as eCommerce surges, these businesses face challenges competing with industry giants like Amazon. The trends outlined below are crucial considerations for thriving retail businesses…
African super-app, hits 35 million monthly active users.
Ayoba is delighted to announce the attainment of a significant milestone, with our super-app now boasting 35 million monthly active users across the African continent as of December 2023. NEW TARGET MARKETS This remarkable growth can be attributed to heightened…
Retailer Introduces Premier Money Transfer Service
Pick n Pay has set a new standard in affordability and accessibility with its store-to-store Domestic Money Transfer service, priced at R8.00 per transaction. This stands as the most economical option for customers among retail stores. Informal cash transactions are…
How is technology revolutionizing payment reconciliation for retailers?
As retailers expand into mid-market and beyond, the manual reconciliation of payments becomes increasingly complex and costly. With hundreds of thousands of transactions daily, relying on spreadsheets for reconciliation delays insights into the previous month and raises questions about data…
Is Your Online Shopping Safe? Stay One Step Ahead of Cybercriminals
The digital age has brought unprecedented convenience, but it has also opened the door to sophisticated cybercriminals who prey on unsuspecting online shoppers. With the potential for hundreds of billions lost to fraud each year, the stakes are high, especially…
FNB eBucks Welcomes SPAR as Newest Retail Lifestyle Partner
FNB eBucks proudly announces a partnership with SPAR, offering up to 15% eBucks back for FNB Private clients, Private Wealth, and RMB Private Bank clients when shopping at SPAR, SUPERSPAR, KWIKSPAR, and TOPS with their qualifying virtual cards. This collaboration…
Industry Insights: Top Manufacturing Trends to Watch in 2024
2023 proved challenging for manufacturers, marked by Deloitte‘s research indicating contraction in the sector due to geopolitical tensions, economic uncertainty, and climate change. Predictions for 2024 also paint a bleak picture, urging modern manufacturers to scrutinize processes, supply chains, and…
Lüm Mobile Unveils Cutting-edge AI Virtual Agent
Alepo is delighted to announce the launch of Lümbot, an advanced AI-powered virtual agent, SaskTel’s innovative all-digital mobile brand, to deliver a comprehensive all-digital customer support experience. Residing on Lüm Mobile’s website, Lümbot utilizes the capabilities of Generative AI to…
5 Strategies for Retailers to Elevate Customer Service Using AI
Artificial Intelligence (AI) is a transformative technology that empowers machines to execute tasks that traditionally require human intelligence. In the realm of retail, AI brings forth numerous advantages, enhancing efficiency, personalization, and innovation. Crucially, it plays a pivotal role in…
