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3 key trends driving enterprise software innovation in 2019

Retailers have no choice but to chase customer experience

December 4, 2018 • RetailComments Off on Retailers have no choice but to chase customer experience

Traditional brick-and-mortar retailers have no chance of surviving the onslaught from e-commerce unless they invest in their customer experience, says redPanda Software Group CEO Gareth Hawkey. If traditional retailers take on e-commerce providers at their own game by gathering insights and learning about their customers and their behaviour, they will have...

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Average value per transaction on Black Friday declined compared to last year

Average value per transaction on Black Friday declined compared to last year

November 27, 2018 • RetailComments Off on Average value per transaction on Black Friday declined compared to last year

According to data from instant EFT payment provider i-Pay, the Rand value from Black Friday sales this year grew by more than a thousand percent over 2016 figures. “At face value, e-tailers have experienced the highest volume of sales on record for...

Takealot.com, South Africa's leading online retailer, saw a record number of visitors to its site on Black Friday 2018.

Takealot experiences record number of visitors this Black Friday

November 23, 2018 • Retail, Southern Africa, Top StoriesComments Off on Takealot experiences record number of visitors this Black Friday

Takealot.com, South African online retailer, saw a record number of visitors to its site on Black Friday 2018. The annual Takealot Blue Dot Sale went live at 12:01 on Black Friday morning and generated more than R11,5 million worth of transactions in the...

Average value per transaction on Black Friday declined compared to last year

i-Pay saves Black Friday for local retailers

November 23, 2018 • Retail, Southern Africa, Top StoriesComments Off on i-Pay saves Black Friday for local retailers

Even though local retailers braced themselves for Black Friday, the onslaught on systems still resulted in all the major payment mechanisms buckling under the pressure. Once again instant EFT payment provider i-Pay has remained completely available and stable...

The impact of hyper-availability on e-tailing

The impact of hyper-availability on e-tailing

November 23, 2018 • Opinion, RetailComments Off on The impact of hyper-availability on e-tailing

South African e-tailers are experiencing a surge in customers thanks to the convenience and pervasiveness of mobile devices supporting online shopping apps. With people expecting a seamless customer experience between an app, online store, and fulfilment of...

digital banks

Black Friday tips for mobile shoppers

November 23, 2018 • Retail, Top StoriesComments Off on Black Friday tips for mobile shoppers

It’s November! The season for crazy looking ‘Mo’s’ and pre-festive season shopping deals. Of particular interest is Black Friday, the fourth Friday in the month when retailers offer consumers bargain deals. This is something that is gaining more and...

“We need economic growth to stimulate retail sales in Africa” – Grant Morgan

November 22, 2018 • Features, Retail, Top StoriesComments Off on “We need economic growth to stimulate retail sales in Africa” – Grant Morgan

Black Friday has quickly become a major retail campaign in South Africa, particularly for online stores. Last year, overall sales spiked by almost 2600% on the day. But online retailers in particular encountered major issues with website uptime or payment...

Explore the future of retail at Digital Retail Forum 2019

First wave of speakers announced for Digital Retail Forum 2019

November 22, 2018 • Events, Retail, Top StoriesComments Off on First wave of speakers announced for Digital Retail Forum 2019

Over the course of a decade or so, the retail industry has seen a massive shift towards the adoption of technologies that add value to the evolving customer journey, and the innovation of products and services. Under the theme “Harnessing Digital...

Black Friday to boost local e-Commerce

Black Friday to boost local e-Commerce

November 22, 2018 • Retail, Southern AfricaComments Off on Black Friday to boost local e-Commerce

South Africa’s e-Commerce will get a major boost on Black Friday and Cyber Monday as consumers are increasingly becoming aware of the convenience of online shopping to avoid the long queues, says FNB. Last year, FNB processed an average of over 800 000 card...

How banks can improve payment chaos this Black Friday

How banks can improve payment chaos this Black Friday

November 21, 2018 • Retail, Top StoriesComments Off on How banks can improve payment chaos this Black Friday

During Black Friday 2017, Standard Bank’s transaction volumes on its credit and debit cards spiked more than 100% compared to the same event the previous year. In 2016, Absa said its total customer issuing spend for the Black Friday weekend was just over...

Simple tips to protect yourself this Black Friday

How retailers and consumers can prevent cyber fraud this Black Friday

November 21, 2018 • Opinion, Retail, SecurityComments Off on How retailers and consumers can prevent cyber fraud this Black Friday

With Black Friday fast approaching, and a lot of retailers are preparing for an influx of sales and consumer traffic across all points of purchase – apps, online and in-store. This high volume of purchases puts most retailers and consumers at risk for a...

How to make sure your Black Friday deliveries are all set

How to beat the Black Friday delivery blues

November 21, 2018 • RetailComments Off on How to beat the Black Friday delivery blues

The biggest challenge on Black Friday isn’t a system crash or a payment failure. It’s the delivery problems that come after the purchases have been made. This year, courier companies are working closely with e-tailers to ensure that delivery expectations...

Don’t start the New Year in debt

Black Friday tips: Safe shopping starts with awareness

November 20, 2018 • Opinion, Retail, SecurityComments Off on Black Friday tips: Safe shopping starts with awareness

One of the most common pieces of advice we get about avoiding phishing scams is that, if it seems too good to be true, it probably is. Except this doesn’t really apply on Black Friday. For one day a year (23rd November this year), retailers take...

Don’t start the New Year in debt

How to shop online safely this Black Friday

November 16, 2018 • Retail, Software, Southern AfricaComments Off on How to shop online safely this Black Friday

What to do before, during and after your Black Friday online shopping sprees, to protect yourself and your loved ones from possible hackers and identity theft. Cyberattacks, data breaches and hackers are a constant threat in today’s digital world. At...

DEFY leads communication at the Turkey – Africa II. Economic and Business Forum

DEFY leads communication at the Turkey – Africa II. Economic and Business Forum

November 15, 2018 • Events, RetailComments Off on DEFY leads communication at the Turkey – Africa II. Economic and Business Forum

The second annual Turkey – Africa II. Economic and Business Forum was held in October in Istanbul. Hosted by the Ministry of Trade and organized by Foreign Economic Relations Board of Turkey (DEiK), in collaboration with the African Union (AU), this event...

Black Friday campaign launched by Jumia Ghana

Black Friday campaign launched by Jumia Ghana

November 11, 2018 • Retail, West AfricaComments Off on Black Friday campaign launched by Jumia Ghana

Ghana’s leading online retail company on Friday officially announced it’s biggest online sale of the year. Speaking during the press briefing held in Accra, Jumia Ghana’s management shared insights on the upcoming Black Friday sale as well as plans and...