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Edgars, recently acquired by the Retailability group, is prioritising convenience for customers by partnering with last-mile logistics company Pargo for nationwide Click & Collect. In addition, the retail group is also adding over 100 of their own stores to the…

When smart insurance is offered at the point of purchase, it can be the missing factor retail businesses need to thrive. By the same token, policyholders are benefiting from the associated efficiencies and cost savings. “Forward-thinking online retailers are adding…

Woolworths, a South African retail company, says it will be rolling out electric delivery vehicles in partnership with DSV and Everlectric for their customers in Gauteng, Cape Town, and Durban. This comes after a 10-months trial, according to Broad Media.…

Last month Game launched a refreshed eCommerce platform supported by an investment from Massmart and a dedicated support team in Walmart’s global tech hub in Bangalore, India. The website is equipped with new features, functionalities, and product categories – aimed…

JSE-listed Pepkor Group, which oversees well-known South African brands such as PEP, Ackermans, Refinery, Dunns, and Tekkie Town, announced on Wednesday that it has been working to augment its physical retail value chain with initiatives that support a digital value…

On Monday Global retail software specialist, Retail Directions, announced a new partnership with South African ICT services organisation, Vexall Ltd., to enable Vexall to provide Retail Directions’ unified retail management platform to South African retailers. According to an announcement, this…

Roy Bagattini, Woolworth’s CEO, has said the South African retail powerhouse is looking to expand its Woolies Dash services in SA as it recognises delivery services as one of the key markets in the country. In a shareholders’ meeting that…

The retail industry, since time immemorial, has been an intensely competitive arena. From supermarkets and departmental stores to specialty stores, warehouse stores, e-commerce stores, franchises and malls, the retail market has flourished constantly. However, considering the recent unprecedented times that…

Numerous online retail stores have emerged in Nigeria over the last few decades. Consumer reports show that customers prefer online stores which provide fast and efficient customer support on the telephone. “I want to be able to call a customer…

South Africa’s Buy Now Pay Later (BNPL) market is booming – and it’s attracting growing numbers of retailers looking to expand their customer base and drive more sales, as shopper signups for the instalment-based payment mechanism continue to surge. Craig…

Jumia, Ghana’s leading e-commerce platform, has partnered with LocQar, a smart locker company, to bring online deliveries closer to its consumers in Ghana. This strategic partnership is aimed at ensuring that customers who order items on Jumia get to pick…

Salesforce, the global leader in CRM, today released its 2021 Holiday Shopping Report, which analyses shopping data from over one billion shoppers on the Salesforce Customer 360 platform and activity across commerce, marketing, and service. While Cyber Week saw muted…

Digital Retail Africa 2022 will be held virtually on the 26th of January 2022 With the global pandemic acting as an accelerant, digital transformation across retail verticals has gained new momentum, seeing rapid adoption of digital technology across the sector.…

Lipa Later, one of the first of it’s kind buy-now-pay-later (BNPL) company operating in Kenya, Rwanda, Uganda and Nigeria, has raised USD 12 million from a consortium of investors. The funding, which is a mix of equity and debt, will…

While the final numbers aren’t in for 2021 yet, eCommerce sales in 2020 closed 32.4% higher than the preceding year. Shoppers are now, more so than ever before, demonstrating a desire to move their purchases online. This isn’t just a…

Most organisations today understand the importance of giving their customers the best possible experience. They also understand that a large part of doing so means reaching them with the right message, at the right time, on the right channel. But…