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Digital Transformation
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The 5 stages of digital maturity
One of the most common misconceptions about digital transformation is that it’s about the implementation of cutting-edge technologies and IT systems that optimise operational processes. While technology plays an important part, it doesn’t give us the full picture. Many companies…
AI and robotics: The future of call centres
With customer experience considered a significant factor in driving customer loyalty and retention, companies must do more to ensure their call centres are up to the task. This is where innovative technologies such as artificial intelligence (AI) and robotic process…
Embracing a self-service world to improve CX
Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent. In fact, 67% of people prefer self-service over speaking to a company representative. So,…
Personalisation: differentiation done right
Personalisation is more than just a trend. According to McKinsey, it has the potential to create up to $US3 trillion in new value for businesses, driven by the engines of data, marketing, eCommerce, analytics, design, and distribution. From the omnichannel…
8 tech developments to look for in 2020
2019 was a significant year for the technology sector. It brought rise to numerous technological innovations and new business models that have changed the face of global economies. 2020 promises even better technology. We’re on the edge of the fourth…
Five technology trends expected in 2020 and beyond
In 2019 the South African technological landscape saw tremendous changes. However, unlike in previous years, terms such as 5G, cloud computing, artificial intelligence (AI) and data analytics were no longer just concepts at tech conferences but became part of day-to-day…
Value of data visualisation set to emerge in the new decade
The organisational importance of effective data analysis, visualisation and the resultant storytelling steadily built momentum in 2019 – and are now at the precipices of impressive expected growth. In fact, data visualisation is set to become a focal area for…
Defining the digital workplace in 2020
2019 has seen companies implement several incremental changes to create a more immersive experience for employees around the digital workplace. Much of this has revolved around driving collaboration and using automation so workers can deliver increased strategic value. While this…
How ridesharing can improve traffic congestion
As the world gets more crowded and temperatures rise across the board, our car engines, most of which do not run on clean fuels or technologies continue to belch out dirty emissions causing the very air we breathe to grow…
How blockchain is disrupting the insurance industry
Most insurers have started exploring the opportunities that blockchain can deliver to their business. With 81% of insurers globally familiar with the technology, some areas of focus are fraud prevention, the digital tracking of medical records, and developing smart contracts.…
Cybersecurity Trends 2020: Technology is getting smarter – are we?
A tumultuous 2019 is steadily but surely wrapping up. Before we all step into the New Year full of hopes and expectations, we take a step back to look at what the year ahead may have in store. The past…
7 Retail Tech Strategies to Unlock Growth
As the year comes to an end, it is clear that the role and function of brick and mortar stores have fundamentally changed. Increasingly, physical stores have to become a seamless extension of an overall customer experience that blends the…
Technology firm, Altron to seal R360m Ubusha Technologies deal
In a deal said to be worth R360 million, Technology company Altron announced on Monday, 9 December 2019, that it acquired Ubusha Technologies, an identity security firm. While the acquisition has yet to be finalised – upon the Competition Commission’s…
7 things telemedicine makes possible
43% of South Africa’s population lives in rural regions, with just one physician responsible for 7 700 people, according to the World Health Organisation (WHO). With limited options, telemedicine has the potential to make healthcare far more accessible, as technology…
4 exciting ways IoT impacts automobiles
The technological wave of the Internet of Things (IoT) is sweeping across all industries. This technology is enabling tech devices to collect, interpret, and share data with one another without the help or interference of humans. It independently studies our…
uKheshe and Mastercard partner to bring mobile payments to the unbanked
uKheshe, a locally developed financial inclusion platform, announced on Tuesday that it has further enhanced its offering to the unbanked by collaborating with Mastercard. The partnership aims to enable informal traders, street vendors and casual labourers to accept digital payments…
