SA’s Vodacom users recover from network outage


Vodacom customers were seeing red during the outage

Vodacom subscribers in South Africa were affected by a network outage for the entire day, on Thursday 30 June 2011.

The cause of the outage, which affected subscribers in selected spots across the country, was a multiple failure of transmission system equipment.  This transmission system provides the connectivity to support the wireless network.  The transmission failure, which occurred late on Thursday morning, had a knock-on effect on other areas of the network.  This resulted in an overall degradation of service.

“We’re currently working flat out to get service restored to all customers as quickly as possible.  We expect that network congestion could persist into this evening but are confident that it will subside quickly.

From here we will be running a full investigation into the cause of the failure and more importantly how we can further improve network redundancy.  We apologise to every customer who has been affected.  What happened was not acceptable and we will make sure that we do everything possible to avoid a recurrence,” says Andries Delport, Chief Technical Officer.

Regarding the overall plans for the Vodacom network, Delport said the company is spending more than R6 billion on its South African network in 2011 in order to improve customer service.

“We will be increasing the number of 3G base stations and adding significantly to our own transmission network capacity,” says Delport.

By: Staff Writer