AIRTEL Kenya has come under fresh attack for misleading the public with a new tariff dubbed “Feelanga free” that was packaged as a permanent tariff by the operator, only to turn out to be a promotional offer.
The operator launched the new tariff of $0.0125 into the market, sparking off a war of words between itself and other operators in the country.
Now the Consumer Federation of Kenya has threatened to seek legal redress if the operator continues to flout laid down regulations in an effort to attract subscribers.
When Airtel launched the much talked about Feelanga Free Everyday package, Airtel Kenya Managing Director Rene Meza was quoted as saying that the tariff was permanent and not promotional.
Commenting on the Airtel tariff furore, CCK Director General Charles Njoroge said in a statement, “network operators are free to adopt business models that suit them. Matters of cost structures and profitability are therefore left for the determination of individual operators. The mandate of the Commission is purely guided by the Sector Legislation and Regulations in force.”
The consumer federation intends to sue the operator, together with the Communications Commission of Kenya (CCK) for failing to effectively regulate the telecoms industry and protect consumers from unhealthy competition among operators.
“The CCK is a one way operator and has little regard for consumers. The commission has failed in ensuring the information given to consumers is reliable and honest,” said Secretary General Stephen Mutoro.
He added that due to CCK’s shortcomings, the umbrella body for consumers would resort to court action if operators flout regulations in an effort to attract subscribers.
Reacting to the accusation, Rene Meza said those accusing Airtel of unhealthy competition are scared of the company’s determination to ensure more Kenyans gain access to mobile services.
BRIAN ADERO in Nairobi, Kenya
