MTN Nigeria on Thursday, announced the sack of 65 workers, including divisional managers in its Nigerian operations, this according to NEXT news.
In a press statement announcing the sack, MTN Nigeria said the move will help it embark “on an aggressive plan to refocus its customer service operations towards the next generation customer care.”
The affected 65 permanent staff from the customer relations unit, include “60 customer care representatives, two managers; two supervisors; and one manger on suspension.”
General manager of corporate Communication of MTN Nigeria, Funmilayo Omogbenigun, the, said, “The disengagements followed a series of internal reviews in the Customer Relations Division, specifically related to performance, values and standards.
“As per my previous response, the Customer Relations Division is repositioning itself for a dramatic and tangible improvement in customer service delivery, and this necessitates an enhancement of the quality of its current resources. As a responsive and responsible corporate organisation, we are committed to providing a service that exceeds the expectations of our customers.”
She continued; “With respect to MTN Nigeria, and the issue of an economic crunch, the company like every other business in Nigeria, has to a certain extent, experienced the generic fallout from a global recession,” said Ms. Omogbenigun.
Citing the global financial crunch as the major reason, MTN South Africa also sacked about 403 permanent and over 2,100 temporary staff (70% of 3,000 temporary staff).
