Neotel seeks to eliminate risk in business

NEOTEL, South Africa’s first converged communications network operator, says it is increasingly looking for methods to decrease and eliminate risk in its business.

Ted Wood, vertical head of banking, financial sector and insurance within Neotel’s Enterprise business unit said this is particularly where the organization’s communications infrastructure is concerned.

“The financial services industry has an inherent need for resiliency, which has led to the adoption of a multiple vendor strategy. While there have been alternatives from wireless suppliers, they have to date not had access to alternative large-scale, dedicated IP networks – a need we now fulfill,” he said.

He said new technologies should be put in place to avoid potential risks such as errors between disparate network systems, fraud, latency and other threats but added that they required network improvements in order to be effective.

“This is precisely what the converged network is developed for,” he added.

He said they also have the ability to effectively mine data, which allows them to build contact centers that are converged communications centers. “I firmly believe this is the tipping point in Next Generation communications. It also allows for more automated services, requiring less queues and ultimately benefiting the customer directly,” said Wood.

Neotel provides a range of value-added voice and data services for businesses, wholesale network operators, providers and consumers using its pure-IP Next Generation Network—ITNewsAfrica.com