Artificial intelligence (AI) is transforming the retail industry by delivering innovative solutions to enhance customer experiences, optimize processes, and increase profitability. Here are some main ways. AI will change the retail landscape: 1. Hyperpersonalization By analyzing massive volumes of client…
The retail industry is undergoing one of the fastest transformations in history. With customers demanding more personalized, seamless, and tech‑driven experiences, retailers must adapt or risk being left behind. We’re living through a time of massive transformation in retail. From…
The shift from traditional retail to digital-first commerce isn’t slowing down; it’s accelerating. The retail industry is evolving faster than ever, and those who fail to adapt risk being left behind. We’re living through a time of massive transformation in…
Fynd, an AI-native retail technology platform backed by Reliance Retail Ventures Limited, announced its official expansion into South Africa, onboarding Surtee Group—one of the region’s most established luxury and fashion retailers. According to Statista, South Africa is expected to have…
Online retail in South Africa is no longer a peripheral activity; it is a structural force in the economy. The market is on track to surpass R130 billion this year, approaching 10% of total retail sales. With a growth rate…
Criteo and DoorDash, a local commerce platform, announced a new multi-year partnership to scale advertising across DoorDash’s marketplace with grocery, convenience, and other non-restaurant retailers. Criteo will serve as an extension of DoorDash’s U.S. ad sales team, collaborating with brands…
Pick n Pay has upgraded and advanced its Pick n Pay Mobile service by introducing a new mobile app that incorporates advanced features such as instant eSIM activation and the ability for consumers to self-RICA in minutes. This launch was…
The use of artificial intelligence (AI) in retail continues to generate discussion. This is largely due to the benefits that retailers have realized by using the technology across various parts of the business value chain. AI can improve back-office efficiencies…
IT News Africa is proud to announce a strategic partnership with Bathic Holdings, a prominent leader in retail innovation and technology solutions, to host Digital Retail Africa 2025, scheduled to take place on 30 January 2025 at the Cape Town…
Personalisation and humanisation have emerged as the two fundamental pillars that underpin a successful customer experience (CX) strategy. As retailers strive to create memorable and engaging experiences for their customers, understanding the core elements that contribute to effective personalisation has…