KSS again receives Cisco recognition

South African company KSS Technologies, which specializes in converged networking solutions, was awarded the Cisco Channel Customer Satisfaction Excellence Award within the Cisco Channel Partner Program.

KSS technologies is one of the five Cisco partners to achieve this status. KSS has already received Cisco Silver Partner status in March 2000. This second award rewards certified partners that achieve high levels of customer satisfaction within a geographic region.

The assessment was based on the customer satisfaction results captured in the Cisco Partner Access online (PAL) tool. The program allows Cisco Channel Partners to share information about business issues and to spend more time addressing end-user satisfaction.

“This tool allows partners the ability to send customer satisfaction surveys to their end-customers and view their end-customer satisfaction results. All Customer Satisfaction surveys are focused on obtaining information to provide breakthrough customer value and gain long-term customer and partner loyalty”, commented KSS Technologies technical services Manager, Etienne du Plooy.

KSS Technologies specializes in the design, implementation and support of converged networking solutions. Headquartered in Midrand, South Africa, the company provides a national support infrastructure for SMEs.