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Customer experience will drive SME success

Mike Anderson, Founder and CEO of the National Small Business Chamber (NSBC)

The challenge of customer service in SMEs has never been greater as technology threatens to replace or overtake human interaction. While there is a strong case for the role of technology, Mike Anderson, Founder and CEO of the National Small…

The big misperception: Funding leads to business success

The big misperception: Funding leads to business success

Supporting your start-up business through the challenging first year is certainly easier if you have access to funding In fact, the ‘The Hidden Factors: SA Women in Business’ research report, carried out by the Sage Foundation and Living Facts, found…

Startups need cyber insurance too

How AI, machine learning boost cyber security

It’s too easy for small to medium-sized enterprises (SMEs) to dismiss cybercrime, because they view themselves as too small to be attractive targets for criminals. However, this is not the case. Simon Campbell-Young, CEO of MyCybercare, says that in reality,…