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How AI’s disrupting customer service in the financial services industry

“How AI is Disrupting Customer Service in the Financial Services Industry”

Robo-advice and artificial intelligence technologies are fast-tracking new investment opportunities at a lower cost than traditional investment options – disrupting financial institutions’ approach to customer interaction. These automated platforms, that use algorithms to manage investments at a lower cost than…

Are we safe to bank on biometrics?

Liberty launches tax-free investment app

For financial institutions, the primary goal of digitisation is making banking simpler and more intuitive for customers. Biometric identification has huge potential, offering convenience, simplifying password management and providing a frictionless authentication process. However, combining the desire for ease of…