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Digital Transformation

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African Gains in Digital Readiness

Leading African economies that have struggled to improve their infrastructure, business conditions and overall competitiveness are generally performing better against other emerging markets in areas that measure their digital skills and sustainability. That’s one of the findings of the 2022…

Freshworks helps Africa’s leading media company MultiChoice deliver a modern employee and customer experience

Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced that African broadcasting and pay television company,…