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GovChat to Digitise Africa’s Largest COVID-19 Social Relief Campaign

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Jenna Delport
Jenna Delport
I’m a tech writer, world traveller, avocado-eater and dog lover, not always in that order.

GovChat, the South African civic engagement technology platform, has announced a partnership with the South African Social Security Agency (SASSA) to support the digitisation of the COVID-19 social relief grant application process.

The partnership with GovChat could enable millions of unemployed citizens to access the largest social security programme on the African continent directly from their mobile devices.

GovChat’s platform – accessed through WhatsApp, Facebook Messenger, SMS and USSD
channels – is said to provide a secure application portal for pre-qualifying citizens, automating filling, verification and applicant assessment.

The automation of processes, using the GovChat artificial intelligence tools, enhances the agency’s productivity and allows them to respond to more applications more quickly.

“Our core purpose is to facilitate GovernmentCitizen engagement through efficient and user-friendly digital interfaces,” says GovChat Founder & CEO Eldrid Jordaan.

“The partnership with SASSA is an example of how we are working with the South African Government to automate and streamline processes, on a secure and compliant digital platform to empower South Africans to easily interact with Government.”

The platform strengthens citizen-government engagement through a number of its
natural language ChatBot features available to citizens via their mobile devices and
messaging applications. The South African Government, in return, receives real-time, comparable and holistic data insights and service delivery performance metrics.

The system scheduled to go live for applications on Monday, May 11, 2020 – To apply for a COVID-19 Social Relief grant on GovChat:
1. Add 082 046 8553 to your WhatsApp contacts
2. Type and send “SASSA”

Edited by Jenna Delport
Follow Jenna Delport on Twitter

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