MTN Group announced that it has chosen Tecnotree to be a strategic partner for its Digital Transformation journey. Tecnotree, a global provider of business support systems for the telecom industry, will commence the transformation in Ghana.
As the first country to undertake this process, MTN Ghana will use Tecnotree’s Digital BSS Suite 5 to help accelerate its business growth as well as increase agility and operational efficiency of the IT systems.
This is all part of MTN’s mission to transform itself from a traditional Communications Service Provider to a Digital Services Provider.
“This partnership represents another significant milestone in our digital transformation strategy at MTN Group. An integrated digital ecosystem is the cornerstone for delivering operational efficiencies and more enhanced customer experience. Our digital self-service platforms make our customers lives a whole lot brighter through a more personalised and seamless experience. As we continue our digital transformation journey, we are able to be more agile, efficient and customer-centric,” says Dirk Karl, Group Executive and Chief Procurement Officer at MTN Group.
The new partnership agreement will help MTN to achieve this by enabling digital experiences across all its business processes and channels along with delivering a consistent, seamless and personalized customer experience.
Apart from the key functionalities to help MTN manage their business goals and improve revenues, the multi-phased strategic transformation project will upgrade the existing Tecnotree systems to the-state-of-the-art Tecnotree Digital Stack comprising of Digital Customer Lifecycle Manager, Digital MyLife Dashboard, Digital Catalog Manager, Digital Convergent Billing System, Digital Order Manager, Digital Loyalty Manager and Digital Accelerator Platform.
“We are delighted to continue partnering with MTN in their strategy leading to a digitally connected Africa over the next three years,” says Padma Ravichander, CEO of Tecnotree.
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