South African communication services provider, Telkom announced on Wednesday, 31 July 2019, that it has successfully upgraded over 96 per cent of its prepaid fixed-line customers to wireless prepaid service. This move is said to be in support of the company’s ambition to improve customer experience.
According to Telkom, its wireless service is ‘more reliable than its copper-based technology and is less susceptible to interruptions as a result of adverse weather conditions, faults and cable theft’.
The communications service provider is now ready to cut its legacy copper-based fixed-line service — thanks to the successful upgrade implementation — and the discontinuation is said to take effect on Thursday, 1 August 2019.
Above all, Telkom suggests that the upgrades are meant to both benefit the customer as well as improve their service — the upgrade is all part of the company’s strategic objective to invest in faster and more efficient technology while replacing the legacy copper line.
The first time Telkom announced the transition from copper-based technology to wireless was back in 2015 and at the time, the company noted that the migration would be completed in phases.
Since successfully migrating over 96% of prepaid fixed-line customers, Telkom’s newest objective is to now upgrade postpaid fixed copper-based voice or DSL customers to fibre and wireless. The service is gaining momentum with customers who’ve responded well to the SmartVoice, SmartBroadband Wireless and UNLIMITEDhome fibre offerings.
While Telkom aims to have as little interruption as possible during the decommission, customers, experiencing issues can report them to Telkom on 10210.
Edited by Jenna Cook
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