DSTV Nigeria, one of Africa’s pay TV content providers held a digital TV forum in Agege, Lagos in a bid to engage its subscribers on new ways of improving the service.
Segun Fayose, head of corporate communications at MultiChoice Nigeria says the objective of the forum is to express gratitude to subscribers for their loyalty, listen to their suggestions, advice and complaints, which is feedback necessary for MultiChoice’s effective operation and to explore ways of improving service delivery.
Fayose says in order to add value to its subscribers, the company has introduced a new series of products including 20 new channels, high definition personal video recorder (HD PVR) decoder, multiple payment platforms, an opportunity for online real time feedback through DStv Facebook and Twitter pages and the recently launched Drifta, a mini mobile decoder offered by DStv Mobile.
“There are many exciting productions from our sister companies M-Net and SuperSport to enjoy from time to time on DStv. Some of these include the ongoing Big Brother Amplified hundred percent Nigeria-made multi-camera soap opera, Tinsel, SuperSport’s Naija Made and the forthcoming Glo Naija Sings,” says Fayose.
“You won’t need to pay double subscription to watch your favourite English Premier League and UEFA Champions League from next season as SuperSport has won the right to show the two most competitive leagues in the world from August this year,” says Fayose.
Digital TV content service
Dorothy Chuka-Odom, chief monitoring officer at the National Broadcasting Commission (NBC) commended MultiChoice for their customer initiative describing it as a welcome development in the pay-TV sector of the industry.
Chuka-Odom says it is the duty of NBC to regulate the broadcasting industry in Nigeria and monitor the channels on direct-to-home (DTH) and terrestrial televisions.
Chuka-Odom added that customers have the right to complain over what is served to them on television, be it DTH or terrestrial.
Chuka-Odom urged the subscribers to always route their complaints concerning DTH and terrestrial television operators through the commission in order to get an immediate response.
By: Staff Writer