NIGERIA, whose global outsourcing contacts are dwindling, is not alone in this predicament as this is threatening to become a global challenge.
According to a report from the International Data Corporation (IDC) made available to ITNewsAfrica.com, service providers are being encouraged to invest in low cost and more flexible models, if the problem of increasingly saturating markets is to be addressed.
While in West Africa and Middle East the impact of saturating outsourcing markets is shrinking, South Africa seems to be an exception as its outsourcing markets are virgin and growing rapidly.
The report pointed out that the worldwide outsourcing deals decreased by 39.2 percent last year, which translated to US$1 billion.
OKORO CHINEDU, Lagos