The dedicated Sun division at Workgroup, Horizon, has announced a change in its warranty options on all Sun workstation and rackmount solutions. Where the division used to offer a Next Day Response, it now offers a Next Day Fix on selected systems.
Bertus Hanekom, Sun product manager at Horizon says that warranties of this kind are not yet available through the channel and says a dedicated Pinteq team will be handling all fixes.
“This initiative makes investing in Sun’s solutions much more affordable now with the Next Day Fix warranty included in the initial outlay, our customers will experience high levels of TCO at the end of
the day,” he says. “We have a dedicated, highly skilled and continuously trained team of Pinteq technical staff on board who are dedicated to meeting our next day promise.
“I believe this move will positively affect our channel as they will now received a same day response from highly skilled teams who work around the clock to ensure their warranty stipulations are met.
At this stage, no other distributor is in a position to offer this level of service so we’re effectively balancing out the costs associated with Sun products.”
Mike McGee, General Manager at Pinteq says that the division has established an independent helpdesk staffed by a workforce specifically trained to assist Sun clients. “With a dedicated
helpdesk we’ll be able to address client queries quickly and professionally” he says. “Clients can feel assured in knowing that the staff manning the SUN help desk are continuously trained and
updated to service each call from level 1 through to level 3 being onsite support.
This will mean any and all calls will be managed professionally and closed within the stipulated time frames.