Why you should attend Digital Retail Forum 2019

Retail sector braces for Digital Retail Forum 2019 in Johannesburg

Digital Retail Forum is set to take place on 30 January 2019, at the Hilton Sandton in Johannesburg, South Africa.

Under the theme “Harnessing Digital Technology for Next-Level Customer Centred Retailing”, #DigitalRetailForum will draw hundreds of Africa’s retail and technology leaders together to engage and give insights on emerging technology trends that are disrupting the retail sector.

The retail industry is seeing massive changes in the adoption of technology, the evolving customer journey, and innovation of products and services.

Reasons to attend:

Get a glimpse into the future of retail and really understand the next 6-24 months of tech innovation and disruption across retail.
Create a cutting edge innovation roadmap and benchmark against the global best.
Understand the potential of different technology applications and select the best fit for maximum ROI.
Hear from leading retailers on how they are pushing CX forward.
Learn from some of the most powerful brands, mavericks and visionaries that are setting the pace for change and driving disruption.
Collaborate with the entire retail tech ecosystem from start-ups, to global tech suppliers, supply chain disruptors, retailers, investors and analysts.
Walk away with the knowledge, insight, relationships and inspiration you need to survive the digital revolution.
Learn how to improve speed & convenience of purchase and delivery for customers.
Learn to utilise data to gain a 360 degree view of each customer and personalise their shopping experience.

Confirmed speakers include:

Ben Williams , GM: Online at Exclusive Books
Dr Mark Nasila, Chief Analytics Officer: Consumer Banking & Chief Risk Office at First National Bank
Gareth Hawkey, CEO at redPanda Software
Priya Thakoor, Chief Digital Officer at Coca Cola
Lesego Moagi, Marketing Executive at AutoZone South Africa
Bradley Elliot, Founder at Platinum Seed
Vian Chinner, CEO at Xineoh

Key topics to be discussed:

Leveraging data to understand customer segments, manage risks and enhance decision making.
Mapping your journey from brick-and-mortar to eCommerce.
Leveraging mobile technology to enhance your in-store experience.
Making Mobile Payment for Everything a reality.
Leveraging AI to impact your bottom line and CX.
Real-World retail digital transformation stories.
Order Fulfilment: Improving efficiency and speed of delivery.
Understanding the key drivers within the South African retail sector.
Understanding the digital customer’s journey.
Utilising technology to identify customer pain-points.
Optimizing inventory management and supply chains with technology.
Closing the gap between technology and personalization.
Customer engagement with interactive digital signage and point-of-sale (POS) solutions.
Delivering a technology platform that empowers the business and delights customers.
Assessing emerging retail models and technologies that will define 2019 and beyond.
Adapting to Generation Z –n“the digital shopper”.
The store of the future.