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Self-Service transforms the role of the contact centre
The role that the contact centre plays in customer sales and support is changing rapidly due to the rise of electronic Self-Service across channels such as mobile phones and the Web. That is according to John Ziniades, CEO of Consology,…
150,000 teachers in Africa get training from Intel
Intel, an international computer company, says it intends to train 150,000 teachers from Africa in computer technology under its “Intel Teach Programme” by 2012.
Is trust part of your outsourcing contract?
Fuelled by the dearth of ICT skills in the South African market, outsourcing continues to gain momentum. A maturing industry, it has a number of best practices, like Service and Operating Level agreements (SLAs & OLAs), that provide companies with…
IBM boss pushes growth market initiative into Egypt
IBM last week launched a Global Service Delivery Center based in Egypt and signed agreements with the government to create a nanotechnology research center and develop a services science university curriculum. Samuel J. Palmisano, IBM chairman, president and chief executive…
EOH figures touch the billion mark
EOH, one of South Africa’s largest technology and outsourcing providers listed on the software and computer services sector of the JSE, today announced its most profitable financial year since the company was established in 1998. The results are for the…
‘Raila Odinga’ computer virus routs Malawi’s cities
A computer virus called ‘Raila Odinga’ is bad news in Malawi’s main commercial city of Blantyre as it has caused huge damages. The virus according to experts is believed to be a complicated group of deadly computer worms, Trojans, spywares…
Encrypted SMS as a backup for mobile data applications
Mobile applications developer, Masabi says that it has overcome an obstacle to m-commerce application uptake by using encrypted SMS to transfer data.
South African company offers software training in Mauritius
With the emergence of the software development sector in Mauritius, Rushmore Business School entered into an agreement with the South African company, Rubric Consul¬ting (Pty) Ltd, to offer courses in ‘software testing’. A first group of some 20 executives have…
Searching for celebrities may threaten computer security
Internet security firm McAfee Inc. says that searching for images of your favorite celebrities could come with a dangerous risk to your computer’s wellbeing.
Rwanda: Google Gadget Competition Winner Announced
The Google Gadget Team has announced that Antoine Nzeyimana from the Kigali Institute of Science and Technology in Rwanda is the winner of the inaugural Google East Africa Gadget Competition.
Mark Surman appointed as Executive Director of Mozilla Foundation
The Shuttleworth Foundation’s open philanthropy fellow, Mark Surman will be moving to the Mozilla Foundation where he has been appointed executive director and will continue his work in open sourcing philanthropy. An international community and open source software project, the…
CommProve secures $14m to accelerate international expansion
CommProve, a leading vendor of advanced solutions for the real-time monitoring of wireless networks, has closed $14 Million in new financing to support its international expansion and broaden its product portfolio.
Accsys at the forefront of global growth in HR and payroll
The level of innovation around payroll administration and HR environment is growing at a phenomenal rate and South African companies have a real opportunity to enhance competency in this mission-critical business discipline. So claims Teryl Schroenn, CEO at Accsys, a…
EMC to support Microsoft virtualization initiative
EMC Corporation announced consultant readiness, broad technology support and solutions for Microsoft’s new virtualization strategy and portfolio, including Microsoft Windows Server 2008 Hyper-V and Microsoft System Center management suite.
African developers release open source virtual classroom
The University of the Western Cape (UWC) and the African Virtual Open Initiatives and Resources (AVOIR) project have released version 1.0.1 of the Chisimba/KEWL3 Realtime Virtual Classroom.
TM Forum’s new Transformation Resource Center to transform transformation
Global Service Providers are set to benefit from TM Forum’s announcement today launching its new Transformation Resource Center. Created to help the industry understand and address transformation, it pulls together relevant assets from across the TM Forum’s extensive library of…
