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Process Automation

Artificial Intelligence

The Age of Process Automation

Eva Sgroi -
Over the last 100 years, technical advancements have accelerated automation systems such as process automation, reducing many of the non-value-added processes and enabling designers, engineers and their employers to focus on other, important priorities. This sentiment is also echoed by...
Artificial Intelligence

Virtual Agents Will Free SA BPOs to Cash in On Local EQ

Eva Sgroi -
Advanced Intelligent Automation (IA) virtual agents shift the burden of repetitive, rules-based queries and work away from human agents. This should not be seen as a threat to South Africa’s call centers and business process outsourcing (BPO) sector, but...
Enterprise IT

The age of process automation

Mamsi Nkosi -
Over the past 100 years, technical advancements have accelerated automation systems, such as process automation. This has reduced non-value-added processes, enabling designers, engineers, and employers to focus on essential priorities. This sentiment is echoed by a report from the analyst...
Artificial Intelligence

(AR) Revolutionizing Process Automation and Bridging Generational Gaps

Staff Writer -
Process automation technologies are continually evolving, bringing us closer to the era of Industry 5.0. While Industry 4.0 focused on machine and system interconnectivity, the next industrial revolution will involve a collaborative partnership between humans and machines, leveraging their...
Artificial Intelligence

How SMEs Can Take Advantage of Intelligent Automation and Why They Should

Luis Monzon -
In the past, most business experts believed that there were simply too many situations, variables, and possibilities for companies to manage to effectively be able to automate their front-office processes and procedures. This was especially true for those processes and...
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Latest News

FinTechMamsi Nkosi -

How Fintech is Changing: Insights from Clinton Leask of Pay@

With today’s modern consumer demands, brands know that every touchpoint in the consumer journey is critically important. This is...
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