Skills shortage impacts on customer care in Nigeria

NIGERIA has expressed concern over lack of manpower and expertise in the field of information and communication technology.

This came to light at the Customer Service and Contact Centre conference for West African countries, organized by Aitec Africa in partnership with Huawei.

The Lagos conference was a follow up to the initial workshop held in Nairobi, Kenya, two weeks ago where Africa was urged to address the shortcomings in technology.

Among other issues discussed was lack of training of the manpower to address customer service through modern technology in Nigeria and the West African region at large.

Although the Nigeria Communication Commission (NCC) had a document to address issues of customer care and complaints, it emerged that the main challenge faced by the industry was training of manpower and human capital development in the country.

The well attended conference drew participants from Kenya, Uganda and Ghana, among other countries in West Africa.

By ItnewsAfrica.com