The convergence of work-from-anywhere and in-office work has become the new normal for most organisations. And moving forward, a cloud-based, remote workforce will be the foundation of how organizations operate, compete, and succeed.

This new mandate forces today’s companies to think about how work gets done, both inside and outside their walls. Organizations that want to amp up their success have to develop new cloud-collaboration strategies to get the most out of their work-from-anywhere teams. Technology leaders and their business counterparts have to embrace the philosophy of work from anywhere, particularly when it comes to rethinking the core concepts of infrastructure, workplace productivity, and business processes.

In this webinar, we will hear from Harambee, a not-for-profit social enterprise tackling the youth unemployment of South Africa and Rwanda, as they highlight their journey into the cloud for face to face staff to work remotely. And the challenges of motivating 500 remote people in a new fluid and vibrant environment.

• CEO
• CIO
• CTO
• Head of Contact Center
• Call Center Manager
• Contact Center IT Manager
• Enterprise Architect Managers
• Head of IT

• Digital Transformation Managers
• Cloud Migration Project Manager
• Software Engineer
• Systems Administrator
• Network Engineer
• Cloud Developer
• IT Project Managers

Karl Reed is an ICT expert with more than 30 years of industry experience. He currently applies his vast knowledge and experience in his role as Chief Solutions Officer at Pivotal Data, where he delivers a range of basic to highly complex cloud and premise-based contact centres, process automation/workflow, and enterprise unified communication solutions.

Karl combines his strong technical background in multiple fields, including engineering, development, process and product management, complex solution design and architecting, and deployment, with his proficiency in business development, pre-sales, sales and support to deliver a return on investment for clients. He fulfils an active executive role to connect resources and competencies across the company’s entire sales, solution development, project deployment and support value chain.

Hanlie de Bod is the Head of IT Enablement for Harambee Youth Employment Accelerator, where she is responsible for IT Infrastructure. Before joining Harambee Hanlie was in the IT Service Delivery and SAP Consulting space. Hanlie is passionate about enabling business with the correct software and tech to ensure they are able to reach their goals.

Frikkie has been a professional in the Contact Center Industry for over 30 years. As Channel Manager for the South Africa and East Africa Regions, he maintains and expands relationships with current and prospective Genesys partners and customers to assist in providing next generation CX Cloud solutions.

Frikkie is closely aligned with the Genesys Partner and Customer base ecosystem to focus and culture on Genesys Cloud technology promotion, adoption and ultimately providing world class Genesys CX solutions to Customers and Partners.