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The impact of AI on customer experience

40 percent of CIOs are planning to deploy Artificial Intelligence says Gartner

At a time when technology is adopted to automate manually driven processes, companies need to avoid the temptation of replacing the human touch entirely. This is especially the case where artificial intelligence (AI) is used to refine the customer experience…

Uber announces Uber Central

Uber acts to foster a community of mutual respect

Uber announced the release of Uber Central, on Tuesday via their website. The new service aims to give organizations a more efficient way to manage their business travel and improve their employees’ and customer experience. Uber Central allows organizations no matter…

Bringing Democracy to Disruption

The balance of power in virtually every industry is being threatened. The Hiltons and Marriotts of the world are losing market share to companies like AirBnB and HomeAway. High street retailers and department stores are struggling to make sales while…