Sage Copilot launches in Sage Operations

Sage today announced the launch of Sage Copilot in Sage Operations, bringing AI-powered insights directly into manufacturing and distribution workflows.

Manufacturers and distributors continue to feel pressure to improve visibility and act before problems escalate. Analyst research supports this move toward more autonomous decision-making, with Gartner predicting that 25% of supply chain KPI reporting will be powered by GenAI models by 2028.

This update helps operational teams identify potential delays and bottlenecks earlier, make faster decisions, and shift from reactive problem-solving to proactive supply chain management.

“Manufacturers and distributors need tools that cut through complexity, not add to it,” said Rob Sinfield, SVP, ERP, Sage. “Sage Copilot gives teams a clearer view of emerging risks so they can act before problems escalate and safeguard service quality. By bringing trusted AI into everyday operational decisions, it strengthens performance where speed, accuracy, and customer expectations matter most.”

Built using Sage Ai, Sage Copilot surfaces timely insight on key operational, fulfilment and customer issues. Teams can identify potential delays and bottlenecks earlier, understand the drivers of operational risk, and act sooner to protect timelines and service levels.

Insights are delivered directly into existing workflows, so staff can prioritize tasks, resolve issues quickly and maintain consistent service quality without switching between systems or relying on manual checks. This improves performance in environments where speed, accuracy and responsiveness are essential for customer satisfaction and revenue protection.

“We are looking forward with enthusiasm to a future full of development opportunities that Sage Copilot will open up for our customers,” said Katharina Kluth, authorized signatory at abacus edv-lösungen GmbH & Co. KG. “Sales Insights will give them an overview of open orders or delayed deliveries at any time, so they can react earlier and prevent potential problems. This allows teams to save valuable time and use it profitably for strategic decisions.”

Businesses can move from simply reacting to issues to anticipating and preventing them, freeing teams to focus on work that truly adds value instead of routine admin tasks. This approach is part of Sage’s broader plan to bring reliable, real-world AI agents into industry-specific workflows, boosting efficiency, resilience, and long-term performance across the supply chain.