Blizzard apologises for Diablo 3 server crash

Games developer Blizzard has apologised for its server crash and the issues that sprung from the launch of Diablo 3, after thousands of gamers tried to access their online servers on Tuesday. The company admitted that they were not fully prepared for the huge influx.

A screenshot from Blizzard Entertainment's Diablo III (image: Blizzard)

“As many of you are aware, technical issues occurring within hours after the game’s launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough,” they said in a statement.

They added that they have employed further measures to ensure that the system runs as intended, and users should experience further outages.

“We’ve been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush. As of late last night, on May 15, all systems have been online and running relatively smoothly. We’re continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone.”

The combat another sudden surge for server requests, Blizzard announced that they will delay the launch of the real-money auction house. “In order to make sure everything is continuing to run as it should, we’ve decided to move out our target launch for the real-money auction house beyond our original estimated date of May 22,” they said.

“Thank you again for your patience while we reinforce the gates of Sanctuary and further strengthen it for your onslaught,” Blizzard concluded.

Charlie Fripp – Consumer Tech editor