Amazon has announced that its new customer service center in Cape Town, South Africa, has opened and is actively responding to phone inquiries from customers this week.
The center has hired approximately 150 new employees for its launch this year to support Amazon’s websites in the U.S. and Germany. It is expected to create more than 600 new jobs during its first two years of operation, with an additional 400 seasonal jobs to be added during the fourth-quarter holiday seasons.
“We’ve built a great team at our new center that is working hard to take care of Amazon’s global customers,” said Scott Sommers, Senior Site Leader for the Cape Town center. “Cape Town’s well-known hospitality has been provided to us from the moment we started developing our new facility and reaffirms our decision to build a presence in the area.”
The center in Cape Town will provide services in English and German, and available positions will be listed at http://www.amazon.com/careers.
During the third quarter of 2010, Amazon.com’s net sales increased 39 percent to $7.56 billion in the third quarter, compared with $5.45 billion in third quarter 2009. Amazon.com offers more than 40 categories of products (including books, music, video games, electronics and others) and serves millions of customers around the world.
