The cellular service provider will be ale to increase its operational efficiencies and customer transparency, following the partnership that brings Ericsson’s new take on billing and information structures within the company.
“The MTN Congo customer will see major benefits from this implementation including increased visibility of their usage; more control of their spend (addressing one of their customer’s greatest needs) and of course, they will now have access to a wider choice of services and products as there is no prejudice between prepaid and post-paid and the limitations of having separate platforms”, commented Lars Lindén, President, Ericsson sub-Saharan Africa.
The solution’s core software and key services are implemented and managed by Ericsson, with modules developed by Ericsson and LHS, part of the Ericsson Group, providing technology and expertise from both the post-paid and pre-paid worlds.
MTN Congo will offer its services across all-user segments, with a single revenue management solution for all subscribers and services which includes key features such as discount and promotion handling, real-time rating, segmentation, pricing and promotions.
Therefore, any MTN Congo customer accessing multiple services, such as fixed network type services, ISP or data, will get just one bill, detailing their usage, instead of individual bills for each service type. Also, they can customized payment options and choose prepay, pos-pay or both (hybrid) services.
Seny Ganemtore, CTO at MTN Congo said that the company invested in this technology primarily to increase customer experience through improved time to market and revenue streams, improve cost efficiencies and allow for better credit control.
Ericsson is one of the leading provider of technology and services to telecom operators in 2G, 3G and 4G mobile technologies and provides support for networks with over one billion subscribers. The company’s portfolio includes mobile and fixed network infrastructure, telecom services, software, broadband and multimedia solutions for operators, enterprises and the media industry.
MTN Group is a telecom service provider across African countries, serving 21 markets. In 2008, the company launched the centralized human resources information system, providing sharing services across the group and a global private IP networking.
