Vodafone releases global standard SLA

Vodafone, soon-to-be majority stakeholder in South African mobile operator Vodacom, is launching a standard global Service Level Agreement (SLA) to govern performance levels of divisions across the world.

The initial rollout will see the SLA being implemented in 15 countries, with further expansion to be determined by demand, and represents the first such agreement in the mobile industry covering a multi-country footprint.

Says Nick Jeffery, Director of Vodafone Global Enterprise:“Recessionary times are a strong catalyst for multinational corporates to take action and reinvent the way they buy and use communications services,”

“To get the most from their global scale and to simplify their operations, multinational corporates are placing more of their communications services in our hands. The launch of global SLAs recognises the importance of these customers and our commitment to meeting their needs for greater transparency, consistency and predictability.”

Vodafone further said that the SLA will give customers globally consistent and guaranteed performance levels for a range of communication services, including device delivery and incident response. Customers will also get online access to reports on network performance.

The standard offering, available free of charge for Vodafone’s Global Enterprise customers, includes committed dispatch times for SIM cards and mobile devices.