Front Range Solutions launches Heat Plus Mobile

FRONT Range Solutions has launched Heat Plus Mobile facility to reduce help desks costs and improve service management productivity.

This is a welcome edition to the company’s award winning Service Desk solution that enables field based technicians to access and update critical service management information through a Blackberry smart-phone.

Heat Plus Mobile facility enables operatives to be more productive, optimizing the time spent on site between locations and ensuring that the service organization is always running at peak performance.

With Heat Plus Mobile, technicians can be alerted to new problem tickets and can also update and close calls no matter where they are. New tickets can also be opened while on-site.

This offers a significant time and cost saving over having to wait for engineers to update tickets from their desk.

“Heat Plus Mobile turns a Blackberry smart-phone into a powerful go-anywhere service desk client, ensuring that technicians never miss an assignment and make optimal use of their time,” said Jason Holmberg, senior Heat Product manager at Front Range solutions.

Key features of Heat Plus Mobile facility include log incidents and track assignments, real-time wireless sync, view and edit information, configurability and a full form rule support