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The 9 top trends in CEM today
Speaking at the recent Interactive Intelligence Customer Experience Executive Forum in Johannesburg and Durban, Gareth Mellon, Programme Manager ICT for Frost & Sullivan South Africa, said customer loyalty was becoming an outdated term. “Loyalty implies an emotional connection. Customers are…
Airtel, Wari partner to expand financial inclusion in Nigeria
As part of its contribution towards Federal Government’s efforts to deepen financial inclusion in the country Airtel Nigeria has collaborated with payment solution provider, Wari, to provide a new payment platform for Nigerians. Designed as a convenient and easy-to-use payment…
Record number of officials attending Innovation Africa 2015
Education and ICT Ministers from a record-breaking 30 (thirty) countries in Africa will be in attendance at this year’s Innovation Africa Summit. Innovation Africa 2015, taking place in Kampala, Uganda at the Speke Resort Munyonyo from September 30 to October…
MainOne submarine cable extended to Cameroon
According to a report via This Day, Nigeria-based undersea cable firm MainOne has extended its submarine fibre cable to Cameroon. The reports reveals that the Nigerian-Cameroon Submarine Cable System (NCSCS) will also branch out to two strategic points in Nigeria’s…
Botswana Post unveils electricity payment app
Botswana Post has officially released a new mobile app. The mobile app, which is currently available to Android users, gives consumers the ability to purchase prepaid electricity directly from the app. Speaking on the release of the app, Lebogang Bok, Head…
Barloworld to transform its business using cloud solution
It may have a distinct advantage, but Barloworld Equipment, a subsidiary of the Barloworld Group, realised the need to transform its business operations to maintain its competitive position. With its diverse operations, including technical service centres, warehouses across multiple locations,…
Silvertree invests over R20m in first seven months of 2015
Silvertree Internet Holdings has invested over R20m in existing and new consumer-focused technology companies in the first seven months of 2015, and has seen month-on-month revenue growth of over 10% across the portfolio in 2015, and as much as 40%…
Global tech awards awaiting ICT entries for basic needs solutions
The Empowering People Award – a global innovation award for basic needs solutions – has opened for entries and includes an information and communication category. The competition is looking for innovative technical solutions to tackle global challenges in basic needs,…
Terragon Group releases Digital Insights on the Nigerian Banking Industry
The Terragon Group has released its Research Report, which highlights digital insights on the Nigerian banking industry. The research, which was based on analysis carried out for a period of three months, focuses on key activities carried out by the…
HDS recognised for bringing secure cloud portfolio to Africa
Hitachi Data Systems (HDS) has been named a winner of the TMC 2015 Cloud Computing Excellence Awards for its advanced Hitachi Content Platform portfolio, including Hitachi Content Platform, Hitachi Content Platform Anywhere and Hitachi Data Ingestor. Presented by Cloud Computing…
Millicom names new EVP & CEO for Africa division
Millicom has announced the appointment of Cynthia Gordon as Executive Vice President and CEO of its Africa Division. Gordon will take up her role on 21 September 2015, according to the company. Millicom revealed that Gordon will be responsible for leading…
Liquid Telecom reports sharp rise of African content on network
Liquid Telecom revealed a sharp rise in the proportion of local content on its network, from 20 percent three years ago to now 50 percent. According to the company, this has been driven by the deepening of Africa’s internet infrastructure.…
Can 4K video surveillance boost safety and security in hospitals?
Hospitals, globally and within Africa are faced with a number of security challenges, from ensuring the safety of patients and staff to preventing theft, with the added complication of very limited budgets for security solutions. Surveillance solutions are a critical…
Video Interview: SAP MD Brett Parker discusses healthcare in Africa
Brett Parker was appointed as the Managing Director for SAP Africa in July 2015. He is responsible for SAP’s business across the African continent. Parker has held corporate leadership positions in the technology industry over the past 16 years. Although…
PayPal to provide Kenya with safer online payment options
PayPal is teaming up with MallforAfrica (MFA) to make online shopping from key markets outside of Kenya possible. According to research conducted by Ipsos shows that out of the approximately 26 million internet users in Kenya, 60% shop online or…
Enabling the digital Journey of an Enterprise leveraging a Boundaryless Datacentre
Technology without boundaries has revolutionised the way people work, play and do business, as organisations and their customers have dispersed across the world, unhindered by actual physical location. From cloud services and web-scale IT to the Internet of Things (IoT),…
