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The building BRICS of the future

The building BRICS of the future

South Africa has the potential to leverage its large youth population, along with emerging technologies, to become a leader in both BRICS countries and even globally. The recent BRICS Business Council conference held in South Africa analysed the opportunities and…

Five ways blockchain will change the face of insurance

Five ways that blockchain will change the face of insurance

Distributed ledger (or ‘blockchain’) technology, has risen to prominence in recent years as the underlying architecture supporting crypto-currencies like bitcoin. However, beyond the bitcoin craze, technologists and business leaders quickly saw the opportunity for the blockchain to provide greater trust…

Customer engagement through gamification

Nelson Camara, marketing at SilverBridge Holdings

Gamification provides insurers with an ideal platform to enhance customer engagement. With apps like MEGA MEDS, that turns medicine management into a fun experience, and the likes of the Discovery Insure Driving Challenge, that rewards customers who are good drivers,…

Data-driven excellence in customer service

Reimagining retail

Customer service in the financial sector is especially complex, since interactions may involve multiple channels including voice, email, SMS, chat and via websites, all of which must operate according to strict compliance rules and regulations and within the realms of…