Saturday, July 13, 2024
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Infobip Africa

Infobip Debuts Experiences: A Game-Changer in Customer Interaction with ChatGPT

Global cloud communication platform Infobip has launched Experiences, a set of predefined GenAI-supported use cases aimed at empowering and enhancing business results for brands. This initiative begins in Brazil but will expand to other regions worldwide in the coming months,...

Infobip to Roll Out WhatsApp for Business in Botswana

Infobip has joined forces with Redbullet to roll out an Automated WhatsApp for Business API channel to its clients with the option of a breakout to a live agent. Established in 2010, Redbullet is a Botswana-based company that provides omnichannel solutions...

Infobip Appoints Former Microsoft Heavyweight to Board

Infobip has appointed its new Vice President of Planning and Strategy Implementation, Marin Bezić to the Board of Directors. An experienced management consultant with a deep understanding of the sector and expertise in building out bluechip tech organisations, Bezić is...

Infobip to Acquire OpenMarket in $300 Million Deal

Infobip has announced that it has entered into a definitive agreement with Amdocs to acquire OpenMarket - a mobile messaging solutions company - in a deal worth approximately $300 million. The transaction is expected to close following regulatory approvals. According...

Infobip Launches Conversations – a Connected Customer Experience for Contact Centres

Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip.  Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer...

CCaaS gaining traction among Kenyan SMEs

Contact Centre as a Service (CCaaS) is fast becoming the preferred solution for contact centre operators across the globe, as it offers scalability as and when the operational needs of an enterprise change and provides several advantages over traditional...
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Latest News

A New Extended Partnership for Managing People and Money

Amazon Web Services (AWS) has partnered with Workday, a provider of solutions for managing people and money. The partnership aims...
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