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IT incidents – where do they come from and what do they mean?

IT incidents – where do they come from and what do they mean?

Incidents happen, even if a business’ IT functions like a well-oiled machine. Despite best efforts to implement streamlined IT Service Management (ITSM) best practices, underpinned by the Information Technology Infrastructure Library (ITIL) framework, it’s impossible to eliminate incidents altogether. Why?…

Russia shoots for the Moon

Russian hopes to have a lunar colony established by the year 2040.

In a recent statement by the Russian Federal Space Agency, the announcement was made that Russia hopes to have a lunar colony established by the year 2040. A press release was published by Roscomos, the Russian Federal Space Agency, on Wednesday 28 November, stating that…

Managing the impact of the global digital component shortage

Managing the impact of the global digital component shortage

Technological development inevitably brings with it unexpected consequences, and the advent of the fourth industrial revolution is no exception. Fuelled by rapidly increasing demand for technologies such as smartphones, new generation vehicles and advanced defence hardware, as well as by…

IT News Africa: Top Stories of the Week

This week was yet again filled with tech news stories that grabbed the headlines both across Africa and around the world. This week was dominated by Black Friday. The sales frenzy, which kicked off on Friday 23 November 2017, grabbed…

The future of customer experience

The future of customer experience

Anyone can paint a big vision, but very few turn it into economic success for their customers, partners and themselves. Today, anticipating which future customers are most likely to embrace is more important in the customer experience and contact centre…

Technology revolution is about people

Technology revolution is about people

Global figures show that manufacturing is caught in a particularly vicious bind. Productivity is continually rising, which means that fewer people are needed to produce more goods more cheaply. At the same time, demand for these goods is relatively inelastic…

tt100 Awards Interview: Nelito Systems

tt100

Ashish Varun – Head International Sales, Marketing at Nelito Systems Ltd explains that the company is engaged in the business of providing software solutions and services for Banking, Financial Services and Government sectors, primarily in India and South Asian countries.…

tt100 Awards Interview: CURA Software Solutions

The flipside of risk - the importance of aggressive opportunity management

Alex Roberts, Regional Director – Sales & Operations at CURA Software Solutions revealed that CURA, a pioneer in its industry, was established in 2001 and is a leading provider of Governance, Risk, Compliance and Risk-based Audit software solutions, implemented across…

tt100 Awards Interview: Brucol Global Development

tt100 awards

Brucol Global Development is an agricultural consulting company. It is founded on the basis of economic development across the African continent. Started in 2014, the company offers agricultural consulting services to farmers in the rural areas. Bruce Diale, Managing Director…