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Poor customer experiences will destroy 30% of digital business projects – Gartner
Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer-centric? Customer-centric organisations understand the unique problems and expectations of their customers as well as the context…
A successful Public Talk on emerging tech
The free Public Talk held at Bank of Namibia last Friday was a sell-out success. Blockchain Technology, Crypto Currency, FinTech and Cybersecurity continue to be red-hot issues that are sure to draw a crowd and inspire lively debate. Dr Joachim…
IT News Africa: Most Read Articles of the week
Another insightful week of technology has gone by. Each week we uncover the most interesting and informative technology trends from around the world. From new innovations and upcoming smartphones, growing economies to emerging startups here are some highlights of some…
How to improve technology in Africa
If you follow these disruptive technology experts and influencers on Twitter, most of who are from outside Africa you will be amazed at the content and videos they share, showcasing great technological inventions and improvements ranging from Artificial Intelligence to…
BCX launches voice offers for medium business and corporate clients
Collaboration is often cited as a key pillar of Digital Transformation – as employees work together to achieve an organisation’s digital vision, the need for streamlined and agile communication becomes evident. Voice technology is often overlooked in terms of collaboration,…
Volkswagen South Africa moves into Rwanda in African expansion on electric vehicles
In 2016, Volkswagen South Africa (VWSA) opened a new assembly plant in Kenya and launched plans for a ride-sharing service in Rwanda as it seeks to take advantage of surging car demand in Africa. This was part of a strategy…
Digital business requires integrated risk management
In 2019, organisational risks are turning into significant operational surprises, and the frequency will only increase as digital business requirements grow. There is no longer room for siloed risk management programs. Instead, security leaders must focus on building integrated risk…
Top digital challenges for service leaders in 2019
Growing the business will be the top objective in 2019, along with improving operational excellence, according to customer service and support leaders responding to the Gartner 2019 Agenda Poll. “Service centres are shifting their focus to become differentiators for the…
IT News Africa: Most Read Articles of the week
From new innovations and digital transformation, growing economies to emerging startups, this week was yet again filled with exciting technology developments. South Africans generated more than 100 000 search queries for “Budget speech 2019” as Minister Tito Mboweni presented his…
Decision Africa app to provide market data and analysis for upcoming Nigeria elections
Financial markets data and infrastructure, Refinitiv has announced the launch of a dedicated Nigeria election page on its Decision Africa app hosted on its financial markets’ desktop, Eikon. The Nigeria election page features breaking news, market data, and commentary of…
Businesses turn to smart solar solutions as Eskom woes continues
As Eskom resorts to turning off the lights yet again, businesses are looking for ways to lessen their dependence on the beleaguered national power provider. “The long-term risk to business continuity and sustainability is very concerning. Business owners cannot afford…
Top 10 data and analytics technology trends to look out for – Gartner
Augmented analytics, continuous intelligence and explainable artificial intelligence (AI) are among the top trends in data and analytics technology that have significant disruptive potential over the next three to five years, according to Gartner, Inc. “The story of data and analytics keeps evolving, from…
Nigeria: Lagos State Governor to launch e-procurement platform
At the second edition of the Lagos State Annual Public Procurement Summit held at the Lagos, the state Governor, Akinwunmi Ambode revealed that his administration would launch an e-procurement platform in the next three weeks. The platform will be aimed…
Canon announces imageRUNNER ADVANCE platform
Canon Central and North Africa announces the next edition of its third generation imageRUNNER ADVANCE platform with new version 3.8 firmware. This portfolio of 26 products and 7 series, offers cutting edge security and an intuitive interface across all devices. Developed…
Microsoft rolls out trial for big Windows 10 update
Microsoft has begun work on Windows 10 20H1 which will be released next year, as opposed to 19H2 which will be pushed out in the second half of 2019. According to reports by The Verge, Microsoft usually releases updates twice…
$300 mln Ghanaian smart cities project to enable nationwide Wifi network
Celltel Networks, Roberta Annan Consulting (RAC) and Chinese government’s international cooperation company (CEIEC) have signed a memorandum of understanding (MoU) to collaborate in the execution of the $300 million Ghana Smart Cities project under the brand name ArisCel. Under the…
