Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company today announced software that significantly improves the customer experience by aligning self- and assisted service, and integrating voice across all customer service environments through open standards.

Chief Executive Officer, Zain Nigeria, Mr Bayo Ligali, has been named CEO of the Year at the 2008 Telecom Awards.

Sheraton Hotels & Resorts has introduced an entirely new hotel guest experience with its debut of Microsoft Surface, Microsoft’s first commercially available surface computer.

A high number of job seekers and those wanting to explore different career choices battle with the basic preliminary steps towards securing employment. So claims Andiswa Mjali, Recruitment Division Manager at Accsys PeoplePlace, the company’s recruitment division.

Zain keeping it promise of supporting arts and culture has sponsored, has sponsored the Music Crossroads Festival held in Lilongwe by sponsoring K500 000.

According to reports from analytics firm Covario marketers in the African, Middle East and Europe region are spending more then their budget on Google solutions.

Nigerian operators, including MTN, Globacom and Zain have agreed to cut down on tariffs on text messages – better known as sms’s. The Nigerian Communication Commission (NCC) brought the operation together in Lagos, at a consultative forum on the call…

MTN South Africa and MediaCompete announced yesterday that they have decided to go their separate ways after 18 months. They also announced that MTN will move to Mindshare, sister company in GroupM. The ‘break-up’ follows a number of meetings to…

Telkom’s technicians had to restore communications at a international media building after thieves allegedly made off with copper cable severing phone links to the BBC, Sky News and other media houses.

IT services and solution specialists Faritec have committed themselves in becoming the leaders in virtualisation over the next two years.

Kenya’s information and communication technology (ICT) companies that have been having a difficult time to raise money and grow financially, have a new financier.

Microsoft appointed Emmanuel Onyeje, to be the new country manager in Nigeria. Emmanuel will be replacing Chinenye Mba-Uzoukwu who left the company to pursue personal interests.

Integr8 IT, South Africa’s largest privately owned national BEE ICT network integration and infrastructure management specialist, has won the Networking Infrastructure Solutions Award and Customer Experience Award for 2008 at the annual Microsoft Partner Programme Awards held recently in Durban.

Red Hat has opened an office in South Africa to be able to be able to persuade more companies to use free-to-use open-source systems.

Google has launched its Google news service in English for nine African countries, that has customized versions of its news services will allow these countries to grow their readership.

Nokia is said to be opening a unit in Africa which will allow them to carry out research of their products and services across the African continent.