Paystack announced the launch of a new Dashboard, rebuilt from the ground up for the first time in 10 years.
The redesigned product introduces an AI-native Command Centre that allows businesses to ask questions in plain language and receive answers grounded in their own Paystack data.
“Businesses don’t come to their dashboard because they want to click through pages. They come because they have questions,” said Dara Assim-Ita, Senior Product Designer at Paystack, who led the rebuild. ” Over the last decade, we have seen firsthand how much time merchants lose navigating tools that were built to display data rather than deliver answers. With this rebuild, we have changed that. Merchants can now simply ask ‘What happened with this transaction?’ or ‘Why is revenue down this week?’ and get a direct answer. The goal is to make the Dashboard feel less like a static reporting tool and more like an intelligent command centre – one that helps merchants understand what’s happening, find what they need faster, and make better decisions.”
To support the experience, Paystack built a new service called Project Canvas API, which handles conversations, connects to model providers, and interfaces with existing Paystack systems. As the Dashboard handles sensitive financial data, the system was built to ensure responses are grounded in real merchant data and screened against safety and compliance requirements before being returned. The company also worked closely with its Data Protection and Privacy team, completed a Data Protection Impact Assessment, and ran extensive adversarial testing ahead of launch.
Dara Assim-Ita added: “We are at a point where artificial intelligence is rapidly becoming integral to how businesses operate, and Paystack is committed to being on that curve for our merchants. The most powerful application of AI disappears into the work people are already trying to do, and that was the design principle behind this.”
