Airtel Africa Extends Partnership with CSG

Airtel Africa has announced that it will extend its managed services partnership with CSG. The agreement, which will see CSG provide the telco with customer relationship management, convergent charging and billing solutions, is expected to support Airtel in its 14-country footprint across Africa.

“Airtel Africa actively seeks solutions that support a holistic and seamless IT landscape so that we can benefit from reduced operational overhead, streamlined business operations, and scalable growth models,” says Neelesh Pratap Singh, group CIO for Airtel Africa.

“We continue to partner with CSG to help drive differentiation and innovation in our strategic markets and support robust business transformation that enables us to offer the next-generation of products and services our customers have come to expect.”

CSG managed services is expected to bring consistency and scalability across Airtel Africa’s business operations to support its growth across Africa.

“Airtel Africa’s leadership and industry innovation is reflected in the company’s growth in voice, data and mobile money across Africa, said Ian Watterson, head of CSG’s Asia-Pacific business.

“Our complete solution stack gives Airtel Africa the market-leading flexibility necessary to deliver an enhanced customer experience, reduce the amount of time it takes to bring new offerings to market, and deliver long-term revenue growth.”

Nokia and Airtel Partner to Lay 5G Foundations in Kenya

Nokia and Airtel Kenya have joined forces in a three-year deal to modernize Nairobi with high speed 4G and 5G-ready hardware.

Deployment, which began in June, will cover hundreds of sites and include upgrading existing 2G, 3G and 4G radio access network (RAN) coverage in urban, semi-urban, highways, tourist spots and central business districts in Nairobi and the rest of Kenya.

Nokia’s future-proofed network infrastructure will also offer Airtel Kenya the option to smoothly transition to 5G when necessary. The upgraded network will deliver enhanced connectivity to customers of Airtel Kenya and access to new, high-speed data services.