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Microsoft Warns of Outlook Bug that Deletes Users’ Emails

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Jenna Delport
Jenna Delport
I’m a tech writer, world traveller, avocado-eater and dog lover, not always in that order.

Microsoft has confirmed that an issue after updating to Outlook Version 2006 Build 13001.20266 and higher leads to Outlook deleting 3 or more emails.

The crash is detailed as follows:


Faulting application name: OUTLOOK.EXE, version: 16.0.13102.20002, time stamp: 0x5efe7a9e
Faulting module name: ntdll.dll, version: 10.0.19041.207, time stamp: 0xcad89ab4
Exception code: 0xc0000409
Fault offset: 0x000000000008b48f
Faulting process id: 0x5748
Faulting application start time: 0x01d65a1988bf274f
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Deleted an Important Document by Mistake? Microsoft’s New File Recovery Tool Might Help

Microsoft has quietly launched a new utility service – Windows File Recovery for Windows 10. While this service may be an important boon for users who have been struggling for years to use an application to quickly and efficiently recover permanently deleted files, it comes with a rather large catch.

The entire utility, Windows File Recovery, as of right now runs only on the Window’s Command shell, and it’s only available from the Microsoft Store.

Windows File Recovery. Sourced from Thurrott.

“Accidentally deleted an important file? Wiped clean your hard drive? Unsure of what to do with corrupted data? Windows File Recovery can help recover your personal data,” the store listing for the app states.

You can find more details about Windows File Recovery from the Microsoft Support website, which notes that the tool operates in three different modes.

Windows File Recovery – 3 Operation Modes

  • Default Mode:

This mode uses the Master File Table (MFT)a database in which information about every file and directory on your PC’s NT File System is stored (NTFS), to locale lost files on the drives.

The NTFS is the system with which Windows computers use to store and retrieve data at the user’s command. Default mode works well when the MFT and file segments are present.

  • Segment Mode:

This mode does not require the MFT but still needs segments to locate data.

Segments are summaries of file information that NTFS stores in the MFT. Information such as name, date, size, type, and the cluster/allocation unit index of certain files.

  • Signature Mode:

This mode, probably the most casual-friendly but also least powerful, only requires that the data that is being looked for is present somewhere on the drives. Signature Mode searches for specific file types.

The problem is that this mode doesn’t work with small files. To recover a file on an external storage device, such as a USB drive, you can only use Signature mode.

Edited by Jenna Delport
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