Avaya – a global communications and collaboration solutions company – announced on Monday, 7 October 2019, that Batelco – a digital solutions provider – has taken on Avaya’s market-leading portfolio of Contact Center (CC) and Unified Communications (UC) solutions deployed in the cloud through its Bahrain data centre.
The agreement was signed during GITEX Technology Week 2019, where both companies are demonstrating the latest innovations for the communications industry.
The move comes in line with the increasing customer demand for cloud deployment solutions. Batelco will offer both public and private cloud-based solutions to customers and channel partners in Bahrain thanks to this partnership.
According to Avaya, the UC and CC cloud solutions are flexible and scalable, eliminating the need for upfront capital investments. Customers need only pay for what they use and can scale up easily as their businesses grow. And the solutions’ enterprise-grade feature-sets mean that they are suitable for businesses of any size.
“With businesses increasingly moving to cloud-based solutions, we saw a tremendous opportunity in partnering with Avaya to make its cloud solutions available across a range of deployments – including public and private cloud,” says Abderrahmane Mounir, Enterprise GM at Batelco.
“This fits in with Batelco’s strategy for the enterprise division, and particularly, for the small and medium enterprises. Batelco aims at providing the sector with practical, flexible and affordable solutions that enable growth in the segment while providing high levels of performance and efficiency through the application of the latest cloud-based solutions.”
The announcement is also the latest development in a long partnership between Avaya and Batelco, in 2018 the two companies completed a number of strategic digital transformation projects within private and public sector organisations.
Fadi Hani, VP – Middle East, Africa and Turkey at Avaya, says, “With this announcement, we are taking our long-standing partnership with Batelco to new heights, and we’re helping to facilitate cloud migration for businesses in Bahrain. Our goal is to enable local organisations, of any size, to embrace cloud-based UC and CC solutions at the pace and through the path of their choice. Our partnership with Batelco will support this.”
Edited by Jenna Cook
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